Lifeway Mobility ยท 13 hours ago
Installation / Service Coordinator - CA
Pacoima, Los Angeles, CA, USA
Full-time
Onsite
Mid Level
$22/hr - $25/hr
3+ years expLifeway Mobility is a leading nationwide provider of accessibility solutions dedicated to enabling individuals with accessibility needs to live independently and comfortably. The Install and Service Coordinator (ISC) plays a vital role in coordinating installations, troubleshooting service needs, and ensuring exceptional customer care in a timely and efficient manner.
ConstructionConsultingConsumer GoodsManufacturing
Responsibilities
Review and organize sold solutions to ensure proper documentation, including signed contracts, notes, photos, and measurements
Coordinate and schedule installation appointments with customers in a timely manner
Maintain and manage open work orders on the Installation & Service Coordination Dashboard
Work with customers to troubleshoot and address service needs (repairs)
Create and manage service work orders, schedule service appointments, and coordinate follow-up as needed
Collaborate with Sales and Installation teams to ensure customer satisfaction and smooth operations
Ensure all aspects of installation and service are completed efficiently, accurately, and to the highest customer satisfaction
Qualification
Required
Minimum of 3 years of experience in telephone/computer-based customer service
Strong verbal and written communication skills
Proficiency in Microsoft Office Suite
Ability to manage multiple tasks and deadlines in a fast-paced environment
A passion for delivering exceptional customer service and making a positive impact on others
Preferred
Experience in routing/dispatching is a plus
Familiarity with CRM/ERP systems is preferred
Benefits
Medical
Dental
Vision
401k
Employer paid life and LTD
Some voluntary benefits
7 paid holidays
Three weeks of PTO
Company
Lifeway Mobility
Lifeway Mobility offers designing, manufacturing, distribution of construction materials, building materials and other products.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nathan Colburn
Vice President - Eastern US
Recent News
2024-04-08
Company data provided by crunchbase