Senior Customer Success Specialist - Amazon Connect, AWS Specialist and Partner Organization jobs in United States
cer-icon
Apply on Employer Site
company-logo

Amazon Web Services (AWS) ยท 9 hours ago

Senior Customer Success Specialist - Amazon Connect, AWS Specialist and Partner Organization

positionAustin, TX
timeFull-time
remoteOnsite
senioritySenior Level
money$138K/yr - $239K/yr
date5+ years exp

Amazon Web Services (AWS) is seeking an innovative Customer Success Specialist to transform enterprise contact center experiences through AWS Amazon Connect. The role involves developing customized success plans, designing technical workshops, and collaborating with customers to drive technological adoption and create business value.

ConsultingDevOpsInformation TechnologySoftwareWeb Development
check
H1B Sponsor Likelynote

Responsibilities

Develop customized success plans that align AWS Amazon Connect solutions with customers' strategic business objectives
Design and deliver technical workshops that accelerate technology adoption and customer enablement
Create comprehensive best practices documentation and implementation guides
Proactively monitor customer health dashboards and address potential adoption barriers
Gather and communicate critical customer insights to AWS product development teams

Qualification

AWS Amazon ConnectCloud services implementationTechnical program leadershipPMP certificationSCRUM/Agile certificationTransformation project leadershipCustomer engagementBusiness case developmentBachelor's degree

Required

5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred

PMP certification, or SCRUM/Agile, SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
Experience with Amazon Connect or call center technology

Benefits

A full range of medical, financial, and/or other benefits

Company

Amazon Web Services (AWS)

twittertwittertwitter
Glassdoor3.8
company-logo
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
dateFounded in 2002
location
Seattle, Washington, USA
people-size10001+ employees
web-link
http://aws.amazon.com

H1B Sponsorship

Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18969)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
BIRD Foundation
2025-01-22Grant

Leadership Team

leader-logo
Matt Garman
Chief Executive Officer
linkedin
leader-logo
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
linkedin

Recent News

Nextgov.com
2026 is set to be the year of agentic AI, industry predicts
2025-12-30
MarketScreener
Atlassian Insider Sold Shares Worth $1,254,440, According to a Recent SEC Filing
2025-12-30
PYMNTS.com
AI Moves Manufacturing From Automation to Autonomy
2025-12-29
Company data provided by crunchbase