Empower Federal Credit Union · 13 hours ago
Insurance Manager
523 Erie Blvd E, Syracuse, NY 13202, USA
Full-time
Onsite
Mid, Senior Level
$96K/yr - $143K/yr
5+ years expEmpower Federal Credit Union is dedicated to positively impacting members by providing affordable financial services. The Insurance Manager provides leadership and strategic oversight for Empower Insurance Services, ensuring operational success, regulatory compliance, and member-service excellence across the insurance services business unit.
BankingFinanceFinancial ServicesNon Profit
Responsibilities
Execute the insurance group’s business plan, ensuring alignment with organizational goals
Contribute to budgeting and strategic planning, offering insights that support long-term growth
Monitor and report on insurance group performance, identifying trends and opportunities for improvement
Track and analyze key data sets, including financial, quality, and marketing metrics
Prepare and deliver performance reports to senior leadership with clear insights and recommendations
Enhance lead quality and strengthen relationships with branches and internal partners to support business growth
Serve as a primary representative for EIS, cultivating new lead sources and expanding carrier options
Ensure regulatory compliance of the insurance program
Lead product and vendor reviews and due diligence exercises
Coordinate insurance company underwriting audits
Act as designated compliance officer for HITECH/HIPAA and other assigned company policies
Ensure account documentation meets standards required by Empower Associated Services, insurance providers, and regulators
Participate in industry-related trade associations and networks
Lead and develop the Insurance Service Manager and Insurance Agents, providing coaching, mentoring, and performance evaluations
Support the Insurance Service Manager in overseeing and developing Customer Service Representatives (CSRs)
Ensure consistent service standards and a strong member-focused culture across all levels of the insurance services team
Conduct timely, meaningful performance reviews for all direct reports
Manage licensing and professional requirements, including insurance licensing, company appointments, continuing professional education (CPE), and career development for EIS staff
Maintain all corporate insurance licenses in compliance with regulatory requirements
Oversee hiring and training for sales and Customer Service representatives
Implement innovative talent acquisition strategies to attract and recruit high-quality candidates
Review client accounts to ensure appropriateness of strategies, products, and services
Maintain industry knowledge; identify trends, emerging technologies, products, and strategies
Oversee resolution of escalated client issues to ensure satisfaction and retention
Communicate and collaborate with cross-unit leadership to drive operational efficiency and consistency
Develop and participate in EIS and EFCU marketing, advertising, and referral campaigns, including social media initiatives and Google review strategies
Generate new prospects through referral leads, personal networks, existing clients, and additional sources
Prepare and deliver presentations, seminars, and workshops to support business development and member engagement
Perform all other duties as assigned
Qualification
Required
5 to 8 years of progressively responsible experience in insurance services, including: Property & Casualty (personal and/or commercial lines), Compliance and regulatory oversight, Client account management and service delivery, Business planning, reporting, or operational improvement initiatives, Previous leadership or supervisory experience is highly desired
A bachelor's degree in business administration, management, insurance, sales, or equivalent practical work experience
Active professional licensing in the following areas: NYS Personal Lines Property & Casualty Insurance (required)
Proficiency with multiple computer and web-based systems
Strong analytical ability with aptitude for figures, calculations, and financial data
Excellent organizational skills with strict attention to detail
Ability to work effectively in a busy, sometimes stressful environment
Persuasive communication and sales skills to influence clients and colleagues
Knowledge of insurance licensing requirements and continuing education standards
Ability to identify and implement workflow/process improvements
Preferred
Commercial Lines Property & Casualty Insurance (optional)
Benefits
Medical and Dental Insurance
401K with Employer Match
Holiday Pay
Paid Time Off
Company
Empower Federal Credit Union
Empower Federal Credit Union is a full-service financial institution that provides savings, loan, and transaction services to members in Central New York, and in eight counties in New York State.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jen Wolfe
EVP, Chief Operating Officer
Lori Verzillo
SVP Chief Retail Officer
Recent News
American Banker
2022-12-16
Company data provided by crunchbase