Amazon Web Services (AWS) · 2 weeks ago
Senior Customer Success Specialist - Amazon Connect, AWS Specialist and Partner Organization
Dallas, TX
Full-time
Onsite
Senior Level
$154K/yr - $208K/yr
5+ years expAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. The role involves developing customized success plans for AWS Amazon Connect solutions, designing technical workshops, and monitoring customer health to drive technology adoption and enhance customer engagement.
Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
Develop customized success plans that align AWS Amazon Connect solutions with customers' strategic business objectives
Design and deliver technical workshops that accelerate technology adoption and customer enablement
Create comprehensive best practices documentation and implementation guides
Proactively monitor customer health dashboards and address potential adoption barriers
Gather and communicate critical customer insights to AWS product development teams
Qualification
Required
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Preferred
PMP certification, or SCRUM/Agile, SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
Experience with Amazon Connect or call center technology
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
Recent News
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2026-01-17
2026-01-17
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