General Dynamics Information Technology · 1 day ago
Help Desk Technician - Swing Shift - TS/SCI w. Polygraph
Colorado Springs, CO
Full-time
Onsite
Mid Level
$21.25/hr - $28.75/hr
3+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government. As a Help Desk Technician, you will provide technical support and troubleshooting to network, desktop, and systems hardware and software, ensuring efficient operation for internal and external customers.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Diagnose, identify, isolate, and analyze problems utilizing historical database records
May route calls to product line specialists, application, or system support specialists
Maintain and update records and tracking databases
Alert management to recurring problems and patterns of problems
Qualification
Required
Top Secret/SCI clearance level must currently possess
Top Secret SCI + Polygraph clearance level must be able to obtain
IT Help Desk experience
Remote Support experience
Troubleshooting experience
3 + years of related experience
US Citizenship required
HS/GED and + years of experience
Must have or obtain Security+ CE certification prior to start date
Must obtain a PWS 9.1 certification. Can be any of the following certifications: ITIL, A+, HDI-CSR, MS 365
Benefits
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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