Sentinel Technologies · 10 hours ago
IT Help Desk
Cincinnati, OH
Full-time
Onsite
Mid Level
$35/hr - $40/hr
3+ years expSentinel is a leading IT services and solutions provider, and they are seeking a detail-oriented IT Help Desk Technician. The role involves providing level 1 and level 2 technical support, maintaining Microsoft 365 infrastructure, and delivering outstanding customer service while solving diverse technical challenges.
Information TechnologyOutsourcingSoftwareTechnical Support
No H1B
Responsibilities
Respond to support requests via phone, email, and ticketing system in a professional and timely manner
Provide hands-on and remote support for desktops, laptops, mobile devices, and peripherals (Windows)
Support user onboarding/offboarding—including account setup, hardware provisioning, and documentation
Troubleshoot common issues related to Microsoft 365, printers, and file access (Egnyte)
Provide white-glove support with a focus on fast, friendly and effective solutions
Administer and troubleshoot Microsoft Intune for endpoint configuration, policy deployment, and compliance
Manage identity, security groups, and device access through Entra ID / Azure Active Directory
Set up, maintain, and troubleshoot Microsoft Teams Room systems and AV hardware
Provide support for Egnyte file-sharing platform including user access management and sync issues
Resolve escalated networking issues (basic switch/Wi-Fi setup, DNS, DHCP, IP configuration)
Enforce and support security practices including multi-factor authentication (MFA), encryption, and patching
Provide set-up and ongoing support for Microsoft Teams Rooms, video conferencing and AV equipment
Monitor and respond to alerts related to endpoint compliance, antivirus, and patching
Additional duties as assigned
Qualification
Required
3-5 years in a help desk or IT support role, with experience handling both Level 1 and Level 2 issues
Strong communication skills and a customer-centric approach to support
Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune
Experience supporting Microsoft Teams Room setups
Basic networking knowledge: IP addressing, DNS, DHCP, switches, and Wi-Fi connectivity
Understanding of cybersecurity fundamentals (e.g., endpoint protection, MFA, secure access and patch management)
Experience supporting Egnyte or similar cloud file-sharing platforms
Familiarity with hybrid environments and VPN configurations a plus
Familiarity with printer and peripheral troubleshooting
Working knowledge of remote support tools (e.g., TeamViewer, Quick Assist, AnyDesk, Ninja)
The candidate must have a car, as this position requires travel between location and the transportation of equipment
A valid driver's license and proof of vehicle insurance will be required
Legally authorized to work in the US without sponsorship
Must demonstrate a 'can-do' attitude
Strong customer service orientation and communication skills
Ability to troubleshoot logically and explain technical solutions clearly
Organized, detail-oriented, and be able to manage multiple tasks and priorities
Self-starter with a team-first mentality and a willingness to grow and learn
Preferred
Familiarity with hybrid environments and VPN configurations a plus
Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar a plus
Experience in hybrid or remote-first environments
Benefits
Medical, dental, and vision insurance
Life and disability coverage
Generous 401(k) match
Student loan repayment assistance
Fully paid medical and parental leave
Access to mental health services
Additional wellness resources and support
Company
Sentinel Technologies
Sentinel Technologies is based in Santa Rosa, California.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.4M2009-04-30Series Unknown· $0.4M
Leadership Team
Robert Keblusek
Chief Technology Officer
T
Timothy Hill
CFO
Recent News
Company data provided by crunchbase