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Unison Health · 1 week ago

Electronic Health Record (EHR) Administrator

Toledo, OH

Full-time

Onsite

New Grad, Entry Level

Unison Health is a mission-driven organization dedicated to making a lasting difference in the lives of children and families. The Electronic Health Record (EHR) Administrator serves as the first point of contact for EHR support needs, collaborating with IT leadership and clinical teams to maintain optimal system performance and user satisfaction.

Health CareHealth DiagnosticsMedicalNon ProfitPrimary and Urgent Care

Responsibilities

Respond to general support requests with professionalism and urgency

Assist with the maintenance and troubleshooting of telehealth solutions, including associated hardware and user accounts

Consult with staff to determine needed workstation hardware and request approvals per agency procedures

Assist with maintaining accurate documentation including Standard Operating Procedures, How-To material, and IT asset inventory

Support all efforts to ensure operational efficiency, data and organizational security, privacy, and configuration standards

Collaborate with IT team members and external partners to ensure efficient operation and timely issue escalation

Provide backup support to other IT roles as needed

Qualification

EHR systems supportWindows operating systemsSQLHardware installationCustomer serviceTroubleshootingDocumentationTeam collaboration

Required

A working knowledge of Windows operating systems, desktop/laptop hardware, and Microsoft Office applications (Excel, Word, PowerPoint)

Ability to communicate effectively (oral and written) with users of varying technical skill levels

Strong customer service orientation; patient, detail-oriented, and able to follow established procedures

Ability to troubleshoot logically, document issues thoroughly, and maintain confidentiality

Must be able to work independently and as part of a team

Valid driver's license and reliable transportation; ability to travel between sites as necessary

Occasional evening or weekend work may be required

Preferred

Associate's or Bachelor's degree in Information Technology, Health Informatics, Computer Science, or related field preferred; equivalent work experience or technical certifications acceptable

Experience providing technical support for EHR systems (user support, troubleshooting, basic configuration) preferred

Familiarity with SQL, reporting, or willingness to learn basic concepts

Experience with hardware installation, networking fundamentals, and workstation maintenance a plus