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Delta Utilities · 7 hours ago

Customer Service Representative

New Orleans, LA

Full-time

Onsite

Entry Level

1+ years exp

Delta Utilities is a natural gas utility headquartered in New Orleans, LA that provides safe, reliable natural gas service across Louisiana and Mississippi. They are seeking a professional customer service representative to deliver a best-in-class customer experience through voice, chat, and email interactions, resolving issues on the first contact.

Customer ServiceEnergyNatural ResourcesOil and Gas

Hiring Manager

Tommie Miers, MBA, SHRM-CP

Responsibilities

Responds to all Delta Utility customers requesting support questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution

Issues orders to establish or discontinue gas services or to establish gas services

Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries and follows-up on customer accounts

Negotiates and/or accepts payments and payment arrangements with delinquent customers that achieve mutually agreed terms and conditions following outlined policies

Manages customer complaints within guidelines of company policy to ensure consistency and the highest quality of customer service. Provides follow-up by completing appropriate records and documentation

Maintains current knowledge of Company systems, policies, procedures, reporting and other information to identify customer needs and ensure customer satisfaction

Interacts with other departments to resolve customer inquiries and achieve customer satisfaction

Considers each customer contact an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.)

Performs related job duties as assigned and required

Qualification

Customer service experienceCommunication skillsActive listeningNegotiation skillsEmotional intelligenceMetric-driven environment

Required

Requires a high school education or GED

Requires one (1) year of customer service, billing, or collections experience

Able to operate a personal computer, either desktop or laptop

Able to sit for extended periods of time

Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment

Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects

Compliance with Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA) drug and alcohol regulations is required, including but not limited to pre-employment drug testing and background screening