Call Center Supervisor jobs in United States
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Inhabit® · 9 hours ago

Call Center Supervisor

positionMason, OH
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Inhabit Iq is a software company focused on the residential and vacation property management industries, delivering innovative software solutions. The Call Center Supervisor will manage customer inquiries, resolve problems, and provide coaching to customer service representatives while ensuring a high level of customer satisfaction.

CommercialProperty ManagementResidentialSaaS

Responsibilities

Handle incoming calls, chats, and emails from residents and/or insureds, manage the customer care email inbox, take or help with escalations
May be required to place outbound calls to advise insureds of their policy status and to correct the status if requested
Responsible for staying up to date on procedures and protocol changes
Mentor and coach another CSR when appropriate
Answer questions from other CSRs, with accuracy, via internal group chat
May take part in certain projects and helping to develop new products and programs
Provide feedback and insight to leaders with a focus on customer experience
Provide ideas to leaders with a focus on continuous improvement

Qualification

Customer ServiceCall Center SupervisionCSR Technology PlatformsProfessionalismMentoring

Required

3 years experience as a customer service representative
2 years experience as a Call Center Supervisor
Has demonstrated professionalism with other associates and other departments
Has demonstrated proficiency with all CSR responsibilities
Is fully trained to service all queues
Has full access and training on all CSR related technology platforms
Punctual attendance record including breaks and lunches
Has shown examples of self development
Encourages and assists team members on difficult situations
High School Diploma

Preferred

Higher education a plus
CSR Certifications a plus

Benefits

Competitive Pay
Health Insurance: Medical, Dental, Vision and Prescription Plans
Health Savings Accounts
Flexible Spending Account
Dependent Flexible Spending Account
Critical Illness
Accident
Retirement Savings Plan (401K) with discretionary company match
Short and Long Term Disability
Company Paid $25,000.00 life insurance
Supplemental Life and AD&D Insurance
Employee Assistance Program
Paid Holidays
Paid Vacation
Paid Volunteer Time
Inhabit Employee Discount Programs

Company

Inhabit®

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Inhabit is a software company serving the residential and vacation property management industries.
dateFounded in 2016
location
Knoxville, Tennessee, USA
people-size1001-5000 employees
web-link
https://inhabit.com/?utm_source=referral&utm_medium=inhabitiq&utm_campaign=redirect

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Blackstone Tactical OpportunitiesGoldman Sachs Merchant Banking DivisionInsight Partners
2024-12-02Series Unknown
2020-12-18Private Equity
2019-01-29Seed

Leadership Team

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John Kristel
President and Interim CEO
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Shane Cobb
Vice President, Human Resources
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Recent News

Morningstar.com
Inhabit Launches New Slate of Product Features at OpTech 2025
2025-11-18
PR Newswire
John Kristel Appointed as Permanent CEO of Inhabit
2025-11-11
PR Newswire
Inhabit's Western Reporting Launches Digital Income Verification Solution Designed to Prevent Fraud Rather than Just Detecting It
2025-10-09
Company data provided by crunchbase