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Omnidian · 7 hours ago

Manager, Residential Field Service Operations

United States

Full-time

Remote

Mid, Senior Level

$74K/yr - $114K/yr

4+ years exp

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. As a Manager on the Residential Field Service Team, you will lead a team of Residential Field Service Managers, ensuring efficient service execution and supporting their professional growth. You will collaborate with cross-functional teams to resolve service issues and drive improvements in service quality and performance.

EnergyInternet of ThingsResidentialSolar

Growth Opportunities

No H1B

Responsibilities

Lead and coach RFSMs to meet performance and quality targets

Conduct regular 1:1s, team syncs, and feedback sessions to support professional growth

Act as a primary escalation point for subcontractor and field issues

Ensure consistent execution of processes, workflows, and service standards

Lead onboarding and training efforts for new team members

Collaborate with internal teams to resolve service delays, escalations, or process gaps

Analyze service data to identify trends and recommend improvements

Support documentation and process updates for field operations

Ensure accurate tracking of service quality and subcontractor performance

Qualification

Solar operations experienceField service managementTeam leadershipData analysisDigital tools proficiencyCoaching skillsProactive mindsetCommunicationOrganizational skills