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Community Trust Credit Union · 10 hours ago

Portfolio Support Specialist – Card Services

Gurnee,IL,US

Full-time

Onsite

Entry Level

$22.72/hr - $28.40/hr

2+ years exp

Community Trust Credit Union is seeking a Full-Time Portfolio Support Specialist to manage and oversee all aspects of debit and credit card portfolios. The role involves ensuring smooth card issuance, processing fraud cases, and leading innovative projects to enhance service delivery.

BankingFinancial ServicesInsuranceNon Profit

Responsibilities

Manage and oversee all aspects of our debit and credit card portfolios

Ensure seamless card issuance and balancing that keeps our operations smooth

Review reports

Process fraud cases

Actively seek growth opportunities within our plastics offerings

Stay current with rules and regulations

Lead innovative plastic card projects that enhance our service delivery

Play a crucial role in maintaining security by monitoring fraud trends and reporting suspicious activity to our dedicated fraud team

Complete fraud-related processes

Manage daily provisional credits

Conduct month-end processing

Make impactful recommendations that drive our organization forward

Qualification

Card portfolio managementProblem-solvingCustomer-centric mindsetConflict resolutionRelationship building

Required

Two years of similar or related experience

High School Diploma or GED

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution building relationships and soliciting cooperation

Discussions involve a higher degree of confidentiality and discretion requiring diplomacy and tact in communication