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Amazon Web Services (AWS) · 8 hours ago

Facility Operations Center Engineer, ADC InfraOps FOC

Denver, CO

Full-time

Onsite

Mid Level

$68K/yr - $153K/yr

3+ years exp

Amazon Web Services (AWS) is seeking a Facility Operations Center Engineer to support their Facility Operations Center, which is responsible for 24/7 monitoring of data center infrastructure. The role involves responding to critical alarms, monitoring facility infrastructure, and assisting onsite operations teams to ensure optimal customer experience and operational excellence.

ConsultingDevOpsInformation TechnologySoftwareWeb Development

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Able to properly respond, acknowledge, investigate, and dispatch critical alarms

Monitor the facility infrastructure platform

Perform change management tasks

Create and issue tickets

Follow verbal and written directions

Have an intermediate level of understanding of critical infrastructure

Proficient computer and communication skills

Required shift-work, overtime, and/or rotating schedules to support a 24X7 environment (Rotating shift work equates to weekends, nights, holidays and overtime shifts)

Qualification

TS/SCI security clearanceTechnical support experienceTroubleshooting technical systemsMicrosoft Office experienceCustomer service experienceChange managementAlarm monitoringCommunication skillsDocumentation skills

Required

Experience in relevant work

3+ years of technical support experience, or Bachelor's degree in engineering or equivalent

Experience documenting technical customer issues and 1+ years of customer facing IT role or physical security systems/infrastructure work experience

Current, active US Government Security Clearance of TS/SCI with polygraph

Able to properly respond, acknowledge, investigate, and dispatch critical alarms

Monitor the facility infrastructure platform

Perform change management tasks

Create and issue tickets

Follow verbal and written directions

Have an intermediate level of understanding of critical infrastructure

Proficient computer and communication skills

Required shift-work, overtime, and/or rotating schedules to support a 24X7 environment (Rotating shift work equates to weekends, nights, holidays and overtime shifts)

Preferred

Experience troubleshooting and debugging technical systems

3+ years of customer service experience

3+ years of Microsoft Office products and applications experience

Benefits

Medical

Financial

Other benefits

Company

Amazon Web Services (AWS)

Glassdoor3.8

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.

Founded in 2002

Seattle, Washington, USA

10001+ employees