HackerRank · 2 days ago
Technical Support Engineer Manager
United States
Full-time
Remote
Mid, Senior Level
$180K/yr - $185K/yr
4+ years expHackerRank is a company that helps organizations hire developers based on skills and fosters a community for developer growth. The Technical Support Engineer Manager will lead a team to tackle complex integrations and deliver exceptional customer experiences while driving automation and operational excellence.
Enterprise SoftwareHuman ResourcesEmploymentRecruitingService IndustrySkill Assessment
Responsibilities
Lead and develop a team of Technical Support Engineers based in AMER
Partner with Product, Engineering, and GTM to resolve systemic issues and drive automation that improves the customer experience
Design and own support operating mechanisms (e.g., SLOs, escalation paths, metrics) that prevent repeat issues and reduce manual toil
Lead from the front by personally handling complex L2/L3 support cases and customer escalations, while setting the technical and quality bar for the team
Design and own automation or AI-driven workflows that reduce manual support effort or repeat escalations
Qualification
Required
4+ years of experience in a support leadership role
2+ years directly managing technical support or solutions engineering teams in a SaaS environment
Strong operational rigor and ability to thrive in complex, high-stakes environments
Assertive communication skills to influence decisively and drive accountability across functions
Hands-on and deeply technical; able to personally debug customer issues involving APIs, authentication, integrations, logs, and production systems
Proven people manager who has hired, coached, and managed performance for a team of technical support or solutions engineers, including addressing underperformance
Preferred
Experience with HR tech, ATS systems, or developer productivity tools
Company
HackerRank
HackerRank provides a platform that helps companies to evaluate technical skills and create opportunities.
201-500 employees
H1B Sponsorship
HackerRank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$102.9MKey Investors
Susquehanna Growth EquityJMI EquityBattery Ventures,Khosla Ventures
2022-03-29Series D· $60M
2018-02-13Series C· $30M
2014-06-13Series B· $9.2M
Leadership Team
Vivek Ravisankar
Co-founder & forward-deployed CEO
Harishankaran Karunanidhi
Co-founder
Recent News
2025-11-14
2025-10-11
2025-09-26
Company data provided by crunchbase