TSAOG Orthopaedics & Spine · 16 hours ago
Scheduling Specialist
San Antonio, TX
Full-time
Onsite
Entry Level
1+ years expTSAOG Orthopaedics & Spine is seeking a Scheduling Specialist who serves as the initial point of contact for inbound patient calls to schedule office and surgical appointments. The role involves responsibilities such as authorizations, insurance verification, and appointment setting, while ensuring accurate registration and follow-up scheduling.
Health CareMedical
Responsibilities
Screen patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database
Verify if patient is a current or former patient and reschedule with initial treating physician. Upon request, caller may be routed to initial treating physician team to initiate transfer of care
Transfer caller to Billing Department for patients with account balance prior to scheduling future appointments
Accurately data enter patient demographic information to include patient name, address, contact information, and insurance information
Respond to patient’s questions and needs by editing, canceling and re-scheduling appointments as necessary according to Company protocols
Regularly checks Outlook, Athena, NotifyMD and fax for pending messages and follow up on action items within same business day
Performs patient reminder calls for future appointment dates and documents accordingly
Document call summary in Athena/EMR system
Qualification
Required
Must have a High School Diploma or equivalent
1-2 years progressive work experience in a medical setting
Knowledge of medical terminology and health insurance
Effective interpersonal and communication skills required
Excellent telephone etiquette and customer service skills
Proficient and accurate data entry
Multitasking experience (example: ability to enter data while conducting customer calls)
Ability to develop working relationships with internal and external customers
Requires prolonged sitting and computer use
Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other equipment
Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information to patients and team members
Normal but fast-paced work environment
Preferred
Knowledge of Athena EMR system is a plus
Spanish speaking/Bilingual is a plus
Company
TSAOG Orthopaedics & Spine
Established in 1947, TSAOG Orthopaedics has expanded to include 8 clinic locations in and around San Antonio, TX, as well as a business office.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Devashnee Rodrigue
Chief Financial Officer
Company data provided by crunchbase