TMS Support Lead - Manager - 66981581 jobs in United States
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Cognizant · 7 hours ago

TMS Support Lead - Manager - 66981581

positionTroy, MI
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
money$112K/yr - $132K/yr
date8+ years exp

Cognizant is seeking a TMS Support Lead to ensure seamless support and enhancement of TMS applications. The role involves leading a support team, managing critical incidents, and implementing enhancements to maintain system performance.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
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Responsibilities

Lead and manage the support and enhancement team to ensure timely delivery and smooth coordination between teams
Investigate and resolve critical incidents through Root Cause Analysis (RCA) and implement permanent solutions via change management processes
Perform business-critical changes for key functional enhancements and stabilize application/job requests
Design and implement minor application enhancements requiring 40 hours or less per request, including effort estimation for related system changes
Monitor applications, batch jobs, Cherwell tickets, and support mailboxes, ensuring proactive incident resolution and prioritization of high/critical issues
Coordinate, schedule, and deploy operational changes (including hot fixes) while adhering to SpartanNash’s development lifecycle and tollgate requirements

Qualification

Manhattan TMSMcLeod TMSRoot Cause AnalysisProduction supportChange managementStakeholder managementTeam managementProblem-solvingCommunication skills

Required

8+ years of experience in Manhattan or McLeod Transportation Management System (TMS) applications
Proven experience in production support, including handling P1/P2 defects and leading TMS support projects
Strong knowledge of TMS application implementation practices and procedures
Ability to manage teams, stakeholders, and technical POCs effectively
Experience performing Root Cause Analysis and implementing permanent resolutions for critical incidents

Preferred

Hands-on experience with application enhancement and change management processes
Familiarity with SpartanNash's development lifecycle and tollgate deliverables
Strong problem-solving skills and ability to simplify complex processes
Excellent communication and coordination skills across technical and business teams

Benefits

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Company

Cognizant

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Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
dateFounded in 1994
location
Teaneck, New Jersey, USA
people-size10001+ employees
web-link
https://www.cognizant.com

Funding

Current Stage
Public Company
Total Funding
$0.24M
Key Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO

Leadership Team

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Ravi Kumar S
Chief Executive Officer
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Anil Cheriyan
CTO / EVP Strategy & Technology
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Company data provided by crunchbase