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Amazon · 7 hours ago

IT Support Associate II, Ops Tech Solutions (OTS)

Fort Wayne, IN

Full-time

Onsite

Entry Level

$44K/yr - $92K/yr

1+ years exp

Amazon is a global leader in e-commerce known for its speed and exceptional service. The IT Support Associate II will support the operations team by resolving technical problems within Amazon Operations facilities, while also engaging in career development opportunities.

Artificial Intelligence (AI)DeliveryE-CommerceRetail

H1B Sponsor Likely

Responsibilities

Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities

Handling support requests and procedures across the network

Assisting in training new hires

Continuous learning of new technologies

Support customers from multiple buildings in the area, as well as remote customers

Lead and participate in delivery of local projects

Qualification

Windows supportLinux supportMac supportCompTIA A+CompTIA Network+Cisco/CCNAAWSCustomer serviceContinuous learning

Required

1+ years of corporate setting Windows, Mac or Linux Operating systems support experience

Experience troubleshooting integrated and interdependent computer systems

Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Preferred

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Experience in a dynamic environment with a high degree of customer service

Benefits

Comprehensive healthcare benefits starting on Day 1

Matching 401(k) program

Up to 20 weeks of paid parental leave

Company

Amazon

Glassdoor3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10001+ employees

https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (18969)

2024 (21175)

2023 (19057)

2022 (24088)

2021 (12233)

2020 (14881)

Funding

Current Stage

Public Company

Total Funding

$8.11B

Key Investors

Kleiner Perkins

2023-01-03Post Ipo Debt· $8B

2001-07-24Post Ipo Equity· $100M

1997-05-15IPO

Leadership Team

Douglas J. Herrington

CEO, Worldwide Amazon Stores

Werner Vogels

VP & CTO

Recent News

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2025-12-30

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