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Institute of Technical Education · 2 months ago

Manager/Assistant Director ( Salesforce System Administrator)

SFA - JEM

Full-time

Onsite

Mid, Senior Level

2+ years exp

The Institute of Technical Education is seeking a Manager/Assistant Director for the Singapore Food Agency to manage and optimise the Salesforce platform. The successful candidate will ensure the platform supports operational needs while maintaining system integrity and security to enhance food safety operations and regulatory processes.

Higher Education

Responsibilities

Manage day-to-day Salesforce platform operations and user support

Configure custom objects, fields, workflows, validation rules, and approval processes

Maintain user accounts, profiles, roles, and security settings

Design and implement data management strategies and data quality controls

Create and maintain reports, dashboards, and analytics for stakeholders

Analyse business requirements and translate them into Salesforce solutions

Implement system enhancements and new features to support evolving business needs

Manage platform integrations with third-party systems and government services

Ensure compliance with government IT policies and security standards

Monitor system performance and implement optimisation measures

Provide technical support and troubleshooting for Salesforce users

Develop and deliver training programmes for new and existing users

Create and maintain system documentation and user guides

Collaborate with business units to identify process improvements and automation opportunities

Qualification

Salesforce administrationSalesforce configurationData management strategiesSalesforce integrationsWorkflow automationSalesforce reportingUser supportTraining programmesSystem documentation