LendNation ยท 8 hours ago
Collections Associate
Overland Park, KS
Full-time
Hybrid
Entry Level
$18/hr - $18/hr
1+ years expLendNation is currently seeking qualified individuals for a Collections Associate position. The role involves collecting on delinquent and defaulted loans while ensuring compliance with company and legal policies, and providing excellent service to customers.
BankingFinanceFinancial Services
Responsibilities
Retain our customers by resolving their past due balance with a negotiated payment arrangement or refinance
Service inbound and outbound collection calls to resolve customer loan balances
Predictable and reliable attendance is an essential requirement of the position
Requires extensive product, system, process and site knowledge
Ability to work in a call center team, either remotely or on-site, and work cohesively and professionally with company peers and members of management is a must
Ability to meet goals and standards set by the management team
Continually look for ways to improve processes and procedures that will increase efficiency and/or minimize expense or loss exposure
Maintain and provide excellent service and superior experience for all
Qualification
Required
Minimum one year of collections experience
Must be at least 18 years of age
High school diploma or GED required
Extensive product, system, process and site knowledge
Ability to work in a call center team, either remotely or on-site
Ability to meet goals and standards set by the management team
Predictable and reliable attendance is an essential requirement of the position
Preferred
Additional call center experience is a plus
Some college preferred
Benefits
401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Company
LendNation
LendNation provides financial services and credit solutions to customers.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase