Vector Solutions · 8 hours ago
Customer Success Manager- Commercial
Cincinnati, OH
Full-time
Hybrid
Mid Level
3+ years expVector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. The Customer Success Manager will be responsible for cultivating and maintaining strong customer relationships, ensuring that all client needs are met, and driving customer satisfaction with web-based programs.
ComplianceE-LearningSoftwareTraining
Responsibilities
Drive retention and expansion of customers in your book of business by strategically and tactically advising customers to ensure platform adoption
Serve as the primary contact for administrators in your book of business
Conduct regular business reviews to achieve success against customer goals
Proactively communicate platform updates, best practices, and progress against open issues to your book of business
Identify and escalate major product issues, client concerns, and retention risks
Host best practices webinars and office hours on a rotating schedule
Participate in the User Acceptance Testing as requested by senior leadership
In tandem with your platform team, work to maintain a helpful and up-to-date knowledge center by identifying needs and creating and updating articles
Contribute to team projects as directed by leadership
Serve as a point of escalation for customer support issues
Thoroughly understand your product, including independently providing demonstrations to customers
Identify, document, and resolve issues that occur including assisting junior team members with problem solving
Assisting senior team members
Other duties as assigned
Qualification
Required
Ability to perform in a self-managed environment
Excellent interpersonal skills needed to develop strong business relationships with clients
Proficient in Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software
Confidence in presenting new ideas to clients and high-level executives
Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly
Excellent communication skills verbally and written in addition to presentation skills
Strong work ethic and ability to work independently with minimal supervision
Excellent organizational skills
Ability to adapt to new conditions, assignments, and deadlines
Excellent time management, goal setting and prioritization capability
Thrives working in a fast-paced, team environment
Ability to travel up to 10%
Proven expertise in customer renewal strategies with a strong track record of driving retention and fostering long-term relationships
Preferred
Bachelor's degree in a related field preferred
3-5 years' experience in a customer-facing, service-oriented position focusing on relationship management
Benefits
Comprehensive benefits package effective the first of the month after hire
Matching 401(k) retirement plan
Healthy work-life balance with flexible work arrangements and generous time off
Generous referral incentive program
Tuition Reimbursement Program
Pet Insurance
OnePass Gym/Wellness Discount Program
Calm Health-Employee Membership
Company social events
Employee Resource Groups
Philanthropic opportunities
Company
Vector Solutions
Leading provider of technology solutions dedicated to driving safer, smarter decision-making in the world's most essential industries.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
LLR Partners
2021-05-14Acquired
2011-07-01Private Equity
Leadership Team
Ari Vidali
Founder & Chief Strategist
Recent News
2025-09-17
Company data provided by crunchbase