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General Dynamics Information Technology · 1 day ago

Skype for Business Engineer - TS/SCI w/Poly

Annapolis Junction, MD

Full-time

Onsite

Mid, Senior Level

$110K/yr - $150K/yr

5+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services. They are seeking a dedicated Skype for Business Engineer to manage and optimize their global Skype for Business environments, ensuring seamless transitions and operational efficiency.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Oversee and maintain both Skype for Business 2015 and 2019 environments, ensuring they are fully operational and performing optimally

Provide 24/7 operational support for both internal and federated users globally, troubleshooting and resolving issues promptly

Perform routine monitoring, updates, and patching of the Skype for Business infrastructure to ensure reliability and security

Develop and execute a migration plan for moving all users and services from legacy Skype for Business environments to SfB SE

Plan, coordinate, and implement the migration of all persistent chat rooms to the new environment with minimal impact to end users

Ensure migration activities are performed seamlessly with minimal downtime or disruption to the global enterprise service

Continuously monitor system performance and troubleshoot issues, ensuring high availability, reliability, and quality of service

Identify and implement optimizations to enhance the scalability, efficiency, and performance of Skype for Business environments

Work closely with cross-functional teams, including network engineers, IT support, and other departments, to ensure smooth operations and issue resolution

Provide technical expertise and support during migration phases, ensuring alignment with business and communication needs

Oversee the removal of legacy Skype for Business services once all users and persistent chat rooms have been migrated successfully to the new platform

Document all migration steps, configurations, and decommissioning procedures to ensure clear audit trails and compliance

Maintain up-to-date system documentation, including architectural diagrams, migration plans, and troubleshooting guides

Provide regular reports on system health, performance, and migration progress to senior leadership and stakeholders

Qualification

Skype for Business 2015Skype for Business 2019CompTIA Security+ CEMicrosoft Teams migrationPowerShell scriptingProblem SolvingProject ManagementCommunicationSelf Starter

Required

Top Secret SCI + Polygraph clearance level must currently possess

Top Secret SCI + Polygraph clearance level must be able to obtain

5 + years of related experience managing Skype for Business environments, including migrations and persistent chat management

Strong hands-on experience with Skype for Business 2015 and 2019, including installation, configuration, and ongoing management

Deep knowledge of Skype for Business architecture, persistent chat rooms, and migration strategies

Excellent troubleshooting skills and the ability to resolve complex communication infrastructure issues

Ability to quickly identify root causes of system failures and implement effective solutions

Proven experience in planning and executing large-scale migrations with minimal user impact

Strong attention to detail and ability to manage multiple migration tasks simultaneously

Excellent verbal and written communication skills with the ability to interact effectively with technical and non-technical stakeholders

Ability to work collaboratively in a fast-paced, dynamic global environment

Strong initiative with the ability to work independently and proactively identify opportunities for improvement

Passion for operational excellence and continuous improvement

Hands-on experience with PowerShell scripting for automation and troubleshooting within the Skype for Business environment

Experience in enterprise-scale communications systems and their integration with other IT services

Must be willing to support an on-call rotation

Security clearance level: TS/SCI w/Poly

US citizenship required

Certification Required: 8570 compliant with a Security + certificate

Education: Bachelor of Arts/Bachelor of Science

Preferred

Experience with Microsoft Teams migration strategies

Benefits

Comprehensive benefits and wellness packages

401K with company match

Variety of medical plan options

Some with Health Savings Accounts

Dental plan options

A vision plan

Ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match

Full flex work weeks where possible

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees