Washington State Department of Social and Health Services ยท 10 hours ago
DSHS ESA Customer Service Specialist 2
Pacific County, WA
Full-time
Onsite
Entry Level
2+ years expWashington State Department of Social and Health Services is seeking a Customer Service Specialist 2 to assist clients at the South Bend Community Services Office. The role involves providing support and resources to individuals in need, ensuring efficient office operations, and maintaining compassionate interactions.
GovernmentHealth CareSocial Assistance
Responsibilities
Greet and assist customers while providing program information
Process and issue negotiables to customers such as EBT, gas cards, and bus passes
Provide general program information to customers
Evaluate the need and initiate orders for office equipment, repairs, supplies, posters, and forms
Accept supply deliveries and verify orders for accuracy
Provide office support for all CSD staff, including those who are teleworking
Process and distribute incoming and outgoing mail
Maintain security and accuracy of all negotiables
Monitor office equipment and ensure it is in good working order
Ensure electronic and paper files are organized and updated
Respond to inquiries and resolve problems
Qualification
Required
Two or more years of experience providing assistance to clients/customers regarding inquiries, complaints or problems AND high school diploma or equivalent
One year of experience as a Customer Service Specialist 1
Equivalent education/experience
Outstanding Customer Service: Proven ability to provide compassionate, respectful, and professional service in every interaction
Experience working with vulnerable populations, including those experiencing homelessness or mental health challenges, is highly desired
Strong Organizational Skills: Meticulous attention to detail, ensuring accuracy and efficiency in handling tasks and responsibilities
Collaboration and Teamwork: Skilled in building positive and cooperative working relationships with colleagues and clients
Tech Proficiency: Confident in using Microsoft Office applications to support daily administrative tasks and client interactions
Effective Multitasking: Ability to handle multiple tasks and competing priorities while maintaining high standards of performance
Clear Communication: Strong verbal and written communication skills, ensuring clarity and understanding with both customers and colleagues
Adaptability: Flexible and open to change, with a willingness to adapt quickly to new processes, challenges, or environments
Company
Washington State Department of Social and Health Services
Washington State Department of Social and Health Services offers long-term care and behavioral health assistance to the community.
10001+ employees
H1B Sponsorship
Washington State Department of Social and Health Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Candice Yi, MSW, LICSW
Deputy Chief Executive Officer/SCC
Charles Southerland
Chief Executive Officer
Company data provided by crunchbase