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JCPenney · 16 hours ago

Salon Sales and Education Trainer - Los Angeles

Glendale, CA

Full-time

Onsite

Mid Level

$69K/yr - $70K/yr

JCPenney is a well-known retail company seeking a Salon Sales and Education Trainer to drive sales growth through training and support for store teams. The role involves achieving sales goals, delivering in-store education, and ensuring operational excellence while maintaining a strong customer experience.

E-CommerceFashionRetail

Responsibilities

Achieve monthly, quarterly and annual Salon sales goals for stores as assigned. Achieve all new launch product/service sales goals

Identify growth opportunities and propose initiatives to drive revenue

Development and oversight of focus door and business driving strategies for their assigned stores

Manage weekly and monthly business recap of territory to highlight sales and training opportunities to drive business

Review targeted sales reports in conjunction with training plans to identify coaching/mentoring opportunities. Create store specific action plans for training and education needs to increase rank in doors for territory

Completes Sales & Education Trainer Recap form after each store visit; distributes to SM or Supervisor Leading Salon, GM, FM, DM and reporting manager

Monthly and Quarterly review of business results and team performance with Sr Sales and Education Trainer

Responsible for delivering all Salon in-store training and education. Must be strategic and create localized approach to drive business in territory and understand and articulate all Salon strategies, initiatives, and direction for the overall business

Reviews & evaluates participant skill development during training and makes additional training recommendations to store leadership as needed

Coach and develop people in conjunction with a distance learning model, deliver technical skills, workshops, and facilitate classes for associates. Inspire staff to continue growing training initiatives for Return of Investment. Ensure all selling staff can both understand the technical aspects of the brand and simply explain it to their customers

Stay up to date with salon and service trends, styles through social media, industry publications and communications. Participates in on-going technical skills development through company and vendor-provided training and skill practice for total Salon

Ensure store consistency around core operational standards, visual merchandising standards, set execution, and brand launches

Ensures Salon Managers are trained to effectively execute all business-related strategies including Customer experience, selling protocols and productivity, merchandise presentation, operational process, and event execution

Oversee all brand launch events and designated brand events through education and planning with the store team. Responsible to achieve event goal plans across territory in partnership with Salon Mangers, GM’s, and Salon Field Managers. Provide sales support during events. Weekend in-store support required for events and master classes

Plan and manage masterclass events to drive awareness, excitement and sales. Manages workshop environment to ensure a quality learning experience

Partners with store GM and Salon Field Manager on any staffing needs. Provides feedback to GM when a staffing issue is presented such as inability to build sales through services, lack of artistry, unwillingness/ inability to improve after education has been provided

Listen, respond, and act upon associate concerns in a timely manner and collaborates with appropriate leaders and partners as needed

Licensed Cosmetologist with strong technical and artistic expertise

Role requires up to 80% travel. Role requires weekend shifts during the year. Present in stores a minimum of 4 days each week, with 1 office day per week

Establish and develop strong partnerships in stores organization to influence participation and positive sales outcomes. Relationships include Beauty and Salon Teams, GM, DM, Pro Team, and Field Manager

Manages controllable expenses for travel and training supplies

Complete all reporting in a timely manner (expenses, sales reports, training recaps, etc.)

Develop call cycle/calendar 2x month for the entire territory including Beauty Manager/Supervisor; share access to visit schedules with Store General Manager

Communicate at least once monthly with all stores within territory to review objectives vs. performance

Qualification

Licensed CosmetologistSales StrategyTrainingEducationExcelPowerPointWordCustomer ServiceInterpersonal SkillsOrganizational SkillsCommunication SkillsFacilitation Skills