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Prodege, LLC · 9 hours ago

Team Lead, Research Solutions

El Segundo, CA

Full-time

Onsite

Mid, Senior Level

$105K/yr - $115K/yr

5+ years exp

Prodege, LLC is a cutting-edge marketing and consumer insights platform that helps brands uncover business answers and drive customer engagement. The Team Lead, Research Solutions role is pivotal in managing strategic market research projects and leading a team of Project Managers to ensure exceptional client service and operational excellence.

AdvertisingAnalyticsDigital MediaGift CardMarket ResearchMobileSearch EngineVirtual Currency

Responsibilities

Serve as the primary operational point of contact for strategic West Coast accounts, building strong, long-term client relationships

Act as the first point of contact for escalations; personally lead investigations, resolve issues, and ensure clients are fully satisfied with outcomes and action plans

Personally manage high-priority or complex projects and oversee projects led by your team, ensuring consistent delivery of a 'white glove' client experience

Maintain clear, proactive communication with clients, provide optimization recommendations, and ensure their objectives are consistently met

Drive flawless execution of market research projects from proposal collaboration and design guidance through fielding, data delivery, visualization, invoicing, and debriefs

Create clear project roadmaps that define goals, timelines, stakeholders, and critical milestones

Meticulously manage quality, timelines, margins, and overall operational rigor across all assigned work

Proactively identify risks and resolve challenges, stepping in to support PMs and global teams in high-pressure situations

Apply deep expertise in quantitative and qualitative research methodologies and best practices across the full research lifecycle

Oversee the daily operations, workload, and expected pace of a team of Project Managers

Provide ongoing coaching, mentoring, and skill development to accelerate PM growth and elevate the quality and consistency of project delivery

Empower PMs to work independently while maintaining high standards for client satisfaction, communication, and executional excellence

Partner closely with Account Directors during proposal development, offering design input, feasibility guidance, and methodological recommendations

Collaborate with cross-functional and global teams to ensure seamless alignment, smooth execution, and unified project delivery processes

Champion the refinement and development of processes, methodologies, and technology solutions that elevate efficiency, consistency, quality, and client value

Identify and implement scalable improvements that strengthen operational excellence across project delivery functions

Foster a culture of continuous improvement, encouraging experimentation and iteration in how work is executed

Performance Management: setting and managing goals, on-going coaching, corrective action, annual reviews, rewards/recognition, and team/individual development

Governance: ensuring compliance to company policy/practice (e.g. attendance, behavior, workplace attire), ensuring compliance to employment law (e.g. time keeping, anti-harassment and diversity)

Leadership: ensures availability to staff, team building, building rapport with individuals, encouraging strong collaborative relationships between individuals and departments, facilitating a healthy work/life mix, solicits and applies feedback (internal and external to team), self-improvement as a leader/manager of people

Culture Ambassador: proactively demonstrate and cultivate a culture of cooperative collaboration, strong work ethic, solutions-orientation, quality focus, results-orientation, relaxed/enjoyable atmosphere, team- and individual- celebration, and company/product pride

Qualification

Market Research ExpertisePeople ManagementProject ManagementAnalytical AcumenTechnical ProficiencyEffective CommunicationContinuous ImprovementCross-Functional Collaboration

Required

Bachelor's degree or equivalent work experience

Five or more (5+) years of market research experience, ideally within the project management function or with relevant experience of managing research projects from inception to completion

One or more (1+) years of leading a team and managing direct reports

Market Research Expertise: Knowledge of market research concepts within the quantitative online market research stages

People Management: Experience managing people, developing their skills and competencies as well as fostering a collaborative and high-performance culture

Effective Communication and Relationship Building Skills: Ability to communicate verbally and in writing with various audiences, build strong relationships with our clients, various internal stakeholders, and our globally dispersed team

Meticulous Operational & Project Management: Highly organized with strong follow-through, solid time management, and multitasking skills. Sound knowledge of project management concepts and tools; ensuring meticulous attention to detail, quality of deliverables and timelines

Analytical Acumen and Critical Thinking: Strong analytical aptitude, results-oriented, and sound critical thinking abilities to proactively identify issues, provide solutions and ensure accuracy across all project deliverables

Technical Proficiency: Proficient with G-Suite (GMail, Docs, Sheets etc.) as well as the Microsoft Office Suite. Familiarity with survey scripting tools (e.g. Decipher, Qualtrics, Confirmit)

Preferred

Familiarity with CRM-based solutions (e.g., NetSuite, Salesforce) and Data Visualization tools (e.g., Crunch, Tableau, Infotools)

Familiarity with Qualitative Research

Benefits

Medical

Dental

Vision

STD

LTD

Basic life insurance

Flexible PTO

Paid sick leave prorated based on hire date

Eight paid holidays throughout the calendar year

Option to purchase shares of Company stock commensurate with their position, which vests over four years

Company

Prodege, LLC

A cutting-edge marketing and consumer insights platform, Prodege has charted a course of innovation in the evolving technology landscape by helping leading brands, marketers, and agencies uncover the answers to their business questions, acquire new customers, increase revenue, and drive brand loyalty & product adoption.

Founded in 2005

El Segundo, California, USA

501-1000 employees