EMS Management & Consultants, Inc. · 17 hours ago
Client Success Representative
Columbus, OH
Full-time
Onsite
New Grad, Entry Level
$20/hr - $25/hrEMS Management & Consultants, Inc. is focused on maximizing account performance and client retention. The Client Success Representative is responsible for managing client needs, providing guidance and support, and improving the client experience through effective communication and collaboration.
ConsultingInformation Technology
Responsibilities
Answer and resolve or route Client Success phone calls in an efficient and timely manner
Answer and resolve or route Client Success emails from clients and internal staff in an efficient and timely manner
Detect caller patterns/trends and provide appropriate feedback to Client Success leadership in order to reduce or prevent future problems
Identify and communicate call and email trends and present data to Client Success team for use in Client Business Reviews and internal schedule management
Work closely with Client Success leadership to design processes and recommend improvements for better team support and improvement of the client experience
Facilitate timely communication and follow-up
Lead and participate in various projects as needed
Calling efforts for items that need to be addressed with clients quickly
Documenting requests for audits or other similar requests
Collaborating with Client Success Executives as needed when issues arise
Generating regularly scheduled or ad-hoc reports as needed
Assist Client Success leadership with schedule management
Serve as primary account manager in emergency and/or unexpected situations, such as inclement weather
Project manage the company wind-down process
Conduct all job tasks, duties, phone calls, and interactions with in accordance with company policies and applicable government regulations
Consistently support and demonstrate the company mission and values
Provide backup support to other departments as directed
Completion of and/or involvement with special projects
Participation in relevant meetings and company-sponsored events
Provides coaching and training to Client Success backup/support staff members
Work with designated accounts and provide account insights and recommendations to maximize performance
Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients
Perform other duties as assigned
Qualification
Required
Associates degree in Business Administration, Healthcare, or related field, or high school diploma with comparable work experience
Experience with healthcare, or healthcare billing and/or third-party environment
Working knowledge of company operations and companywide department functions
Demonstrates strong customer service skills
Excellent written, verbal, and telephone communication skills
Ability to collaborate and work effectively across functional lines
Highly organized with ability to manage time, multitask, and prioritize work well
High level of accuracy with attention to detail and deadlines
Strong sense of privacy of confidential information
Willing and able to adapt to changes in work environment, procedures, priorities, and job duties
Strong work ethic with the ability to identify what needs to be done, complete tasks, and meet deadlines with little supervision
Firm understanding of Medicare, Medicaid, insurance, liability, and tertiary payment methods
Strong, demonstrated knowledge of HIPAA requirements and regulations
Ability to learn, understand, and work within specific client requirements
Strong data entry skills
Working knowledge of Microsoft Office programs
Preferred
Customer Service experience
Proficiency in Excel and other business applications
Benefits
Discretionary bonus plan
Comprehensive benefit package
Retirement plan
Health coverage
Paid time off
Company
EMS Management & Consultants, Inc.
EMS|MC is the largest billing services provider focused exclusively on emergency medical services in the United States.
Founded in 1996
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-11-30Acquired
2007-03-01Private Equity
Leadership Team
Jay Gyure
Chief Financial Officer
Jason Brantley
Chief Customer Officer
Recent News
Company data provided by crunchbase