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Academy of Art University · 7 hours ago

Technical Systems Administrator

United States

Full-time

Remote

Mid Level

$75K/yr - $80K/yr

Academy of Art University is seeking a fully remote Technical Systems Administrator to support, maintain, and evolve their Brightspace Learning Management System and related instructional technologies. The role involves overseeing the configuration, stability, integration, analytics, and ongoing operation of the university’s teaching and learning environment.

ArtUniversities

Responsibilities

Configure, monitor, document, and maintain Brightspace and all integrated instructional systems

Ensure that Brightspace and related systems work properly. Independently identify, track and confidently resolve system issues

Configure, document, and manage organizational hierarchy, roles, and permissions

Develop, maintain, and enhance access to learning data through standard and custom reporting, including the creation, maintenance, and dissemination of custom reports leveraging Brightspace data sets and Advanced Data Sets (ADS) via Brightspace Analytics Builder

Improve efficiency and consistency through light scripting and API-based automation

Troubleshoot and resolve issues relating to system functionality and integrations (e.g., LTIs, APIs, OAuth connections)

Review and monitor system integrations, system logs, and error reporting

Perform monthly testing and additional quality assurance for Brightspace and related systems

Respond to and resolve complex help desk escalations

Be available outside standard working hours to address critical or emergency issues as needed

Qualification

Brightspace LMSAnalytics BuilderAPI automationQuality Assurance testingData reportingVerbal communicationWritten communicationCollaboration skillsProblem-solving

Required

Experience as a technical system administrator of Brightspace or similar LMS

Experience with QA and acceptance testing

Strong understanding of Brightspace data sets and Advanced Data Sets (ADS) and familiarity with custom reporting using Analytics Builder or similar tools

In-depth understanding of organizational structure, file systems, user management and permissions

Bachelor's degree in Information Technology, Computer Science, or equivalent relevant professional experience

Familiarity with light scripting and the use of APIs to support automation and data workflows

Excellent verbal and written communication skills with the ability to clearly communicate technical and complex information

Ability to manage multiple priorities, work independently, and respond effectively to urgent or emergency situations

Proven ability to collaborate with others at all levels of the organization and external vendors