5K C&T Services · 7 hours ago
Solution Consultant (CDP / Marketing AI) Hybrid Role in Palo Alto and NYC
Palo Alto, CA
Full-time
Hybrid
Mid, Senior Level
3+ years exp5K C&T Services is a specialized recruitment and talent solutions partner supporting organizations in Customer Experience, AI, Digital Transformation, and Enterprise Technology. They are seeking a Senior Customer Engineer to implement and optimize advanced Customer Data Platform (CDP) and Marketing AI solutions, serving as a bridge between client stakeholders and internal teams.
Information Technology & Services
Hiring Manager
Ali Khan
Responsibilities
Learn and become fully proficient in the CDP / Marketing AI platform
Provided expert recommendations to our customers on how to expand CDP usage to drive business value
Lead workshops with clients to understand business goals, customer data strategies, and use cases for the CDP, Machine Learning Models and AI agents
Map client requirements to the platform features; identify optimal configuration and best use of features to support use cases
Help clients identify and track KPIs, collect success stories to drive increased platform usage and ensure awareness of customer success at all levels within customer organization
Work closely with the Product, Design, and Engineering teams to drive future direction of the software based on client needs
Assist in configuring the platform to support data ingestion, identity resolution, audience segmentation, and activation
Work with client and internal data teams to analyze source data and define data mapping and transformation rules
Support validation and QA of ingested data and ensure accuracy of customer profiles and segments
Develop use cases, translate business requirements into technical stories
Prepare and deliver presentations, training, and documentation
Support user acceptance testing (UAT), troubleshoot issues, advise on best practices
Support the design and implementation of AI agentic workflows that use customer data to power personalized, automated experiences
Work with AI and product teams to define data inputs, triggers, and decision logic for AI-driven actions
Qualification
Required
Bachelor's degree in Computer Science, Engineering, Mathematics, or related field
3 – 6 years of experience at a consulting or software company, in a customer facing role, e.g. Consultant, Business Analyst, on complex SaaS software implementation projects
Experience with large data and data management platforms, and familiarity with modeling and mapping concepts
Excellent communication and interpersonal skills—able to lead client meetings and bridge the gap between business and technical teams
Ability to learn new platforms and tools quickly and explain them to others clearly
Ability to drive initiatives independently and navigate with uncertainties
Experience in Agile delivery methodology and tools (Jira, Confluence, Asana, etc.)
Willingness to travel up to 20% of the time
Preferred
Experience in Marketing Technology or familiarity with marketing automation tools (e.g., Braze, Adobe Campaign, Salesforce Marketing Cloud, other CDPs, etc.)
Knowledge of SQL or other coding languages (e.g. Python) preferred. (Solution Consultant not expected to write any code, but the knowledge can be very helpful for technical conversations)
Basic knowledge of data formats (JSON, XML), APIs, and cloud data platforms (e.g., Snowflake, BigQuery)
Comfortable analyzing structured data (e.g., JSON, CSV, SQL datasets) and working with data teams to define mappings
Benefits
Health, wellness, and retirement benefits
Collaborative and fast-paced technical team environment
Career growth in a rapidly expanding AI-driven environment
Company
5K C&T Services
5K Consulting & Technical Services is an operator-led advisory and talent firm helping organizations scale CX, AI, and digital transformation beyond pilot mode.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase