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Linnaeus · 13 hours ago

FULL-TIME Client Service Representative

Pasadena, CA

Full-time

Onsite

New Grad, Entry Level

$18.25/hr - $20/hr

Linnaeus is seeking an experienced Client Service Representative to join their team at VCA Foothill Veterinary Hospital, where the health of pets is the top priority. The role involves providing excellent customer service, managing appointments, and ensuring a clean and welcoming environment for clients and their pets.

Health CareVeterinary

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms

Scheduling and confirming appointments

Placing outbound calls for follow-ups and reaching out to prospective clients

Presenting and explaining fees, including processing payments

Recommending, selecting, and obtaining products and services, including prescriptions

Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

Managing medical records, charts, reports and correspondence

Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside