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HOM Furniture · 13 hours ago

Part Time Customer Service Representative

Oakdale, MN

Part-time

Onsite

New Grad, Entry Level

$16/hr - $19/hr

0+ years exp

HOM Furniture is a company that values customer service and is seeking a part-time Customer Service Representative. The role involves answering calls, finalizing orders, processing returns, and assisting showroom Sales Consultants, ensuring excellent service for customers.

E-CommerceRetail

Responsibilities

Answering phones to either direct callers to the proper department or to answer any questions they may have

Finalizing orders, taking payments, and scheduling deliveries and pickups

Processing returns and processing initial paperwork for warranty claims

Making changes and cancellations to orders when appropriate

Updating customers on changes to their order status

Processing finance applications

The Customer Service Representative serves as a support for showroom Sales Consultants. As such, they assist with questions and processing orders as needed

Processes sales for accessories and other small purchases

Occasionally, the Customer Service Representative works the sales floor following HOM Furniture’s proven sales methods

Other duties as assigned