Prose · 7 hours ago
Principal Product Manager, Customer Retention
Brooklyn, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$185K/yr - $215K/yr
7+ years expProse is a company that specializes in personalized beauty products, and they are seeking a visionary Principal Product Manager to shape the future of their digital experiences. This role involves owning high-impact initiatives to transform customer relationships and drive retention strategies across various teams.
BeautyConsumer GoodsCosmeticsE-CommerceHealth Care
Responsibilities
Identify and champion strategic initiatives that reduce churn, strengthen customer loyalty, and expand recurring revenue, presenting data-driven recommendations to the Executive team
Develop digital products, infrastructure, and loyalty platforms that scale the company’s growth, enabling faster innovation, better personalization, and stronger engagement
Lead initiatives to enhance the customer experience with a focus on subscription excellence, membership offerings, upsell and cross-sell opportunities, and churn deflection
Collaborate with UX Research and Product Design teams to deeply understand customer needs and design impactful solutions
Partner closely with Technology, Data, Finance, Customer Experience, and Growth teams to ensure alignment and seamless execution of retention strategies
Act as the primary product liaison between cross-functional stakeholders, fostering a unified and efficient approach to achieving retention goals
Drive a culture of experimentation by leading the vision for A/B testing and iterative improvement in the retention space
Define, monitor, and report on key performance indicators (KPIs) and metrics that measure the success of retention initiatives and inform future strategies
Own the end-to-end product lifecycle for retention-related initiatives, from ideation to delivery
Collaborate with technical teams to scope, prioritize, and execute development projects with a focus on delivering measurable business outcomes
Ensure that solutions are scalable, high-quality, and aligned with customer and business needs
Serve as the internal expert on Subscriber metrics, continuously identifying opportunities to refine and innovate our approach
Drive the development of business cases for complex initiatives, leveraging partner team data and analysis to deliver compelling recommendations to the Executive team
Advocate for the voice of the customer, ensuring their needs are central to retention strategies and product decisions
Qualification
Required
7+ years of Product Management experience with a proven track record of success in retention strategy, subscription business, or related domains
Ability to develop and articulate high-level roadmaps and visions while maintaining focus on incremental, actionable progress
Strong analytical skills with experience leveraging diverse data sources to guide product decisions. Comfortable designing and interpreting A/B tests and other forms of experimentation
Adept at balancing long-term strategic goals with short-term deliverables, managing ambiguity, and driving measurable outcomes
Exceptional written and verbal communication skills, coupled with strong stakeholder management and influence capabilities
Thrives in fast-paced environments and is proactive in identifying and seizing opportunities to add value
Skilled at navigating ambiguity and driving transformation in complex organizations
Familiarity with agile development methodologies, e-commerce platforms, and subscription management systems
Preferred
Bonus points for experience in the beauty or personalized product industries
Benefits
A competitive and flexible PTO policy
Competitive compensation package
Company sponsored health care plan (medical, dental and vision plans)
401k + matching
$125 monthly wellness allowance
FSA and commuter benefits
Snacks and vending machine available on site
Company
Prose
Custom hair care made fresh in NYC with natural active ingredients
51-200 employees
H1B Sponsorship
Prose has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$24.99MKey Investors
Insight PartnersForerunner
2018-11-02Series B· $18M
2017-12-07Series A· $5.2M
2017-07-12Seed· $1.79M
Leadership Team
Arnaud Plas
Co-Founder & CEO
Catherine Taurin
Co-Founder and R&D Advisor
Recent News
2025-12-11
Company data provided by crunchbase