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Providence · 2 months ago

Customer Service Representative – Home Nutrition Services

Spokane Valley, WA, United States

Full-time

Onsite

Entry Level

$18.83/hr - $28.80/hr

1+ years exp

Providence is a healthcare organization seeking a Customer Service Representative for their Home Nutrition Services. This role involves monitoring and facilitating order processing and delivery of medical nutrition supplies, ensuring excellent care for nutrition patients by coordinating with various teams and addressing service disruptions.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

This position is responsible for monitoring, assessing utilization and compliance and facilitating order processing and timely delivery for medical nutrition and disposable supplies for nutrition patients throughout the entire course of their therapy

This role is vital in monitoring and solving for delivery/service disruption, backorders, recalls, payor audits, financial inquiries and product complaints

This position is responsible for coordinating with care providers and service requirements, including but not limited to working closely with the dietitians, access team, billing department, warehouse, contracted vendors (i.e., courier) and medical supply distributors to ensure home nutrition patients receive compassionate, dignified and excellent care

Qualification

Home infusion experienceCustomer service experienceMedical office experienceElectronic Medical RecordsMicrosoft WordMicrosoft Excel

Preferred

Experience in home infusion or home health

Customer service experience

1 year of experience in medical office setting

Computer experience with Electronic Medical Records, Microsoft Word, and Excel

Benefits

Competitive pay

Best-in-class benefits – full medical, dental and vision coverage from your first day

401(k) plan with employer matching & complementary retirement planner

Generous paid time off for vacation, sick days and holidays

Tuition reimbursement & student loan forgiveness programs

Wellness & mental health assistance programs

Back-up child & elder care to help with care disruptions for your family

Voluntary benefits, like pet, auto and home insurance, commuter benefits and more!

Company

Providence

Glassdoor3.6

Every day, 119,000 compassionate caregivers serve patients and communities through Providence St.

Founded in 2016

10001+ employees

http://www.providence.org

H1B Sponsorship

Providence has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (1)