myRENOSI · 2 weeks ago
FMLA Customer Success Manager
United States
Full-time
Remote
Mid Level
$60K/yr - $60K/yrTilt is a company focused on transforming the leave management experience, and they are seeking a Customer Success Manager to help ensure customer satisfaction and retention. The role involves engaging with customers, resolving escalations, and advocating for customer needs across departments while fostering strong partnerships.
Business DevelopmentConsultingNon Profit
Responsibilities
Engaging with decision-makers and key stakeholders to identify, document, and partner on success outcomes tailored to their business
Partner with internal teams to work through customer escalations to resolve issues and drive long-term customer health and stability
Proving value and communicating progress on success via qualitative and quantitative data points
Executing on customer renewal, expansion, and advocacy opportunities
Ongoing development of your Tilt platform and industry knowledge around leave management and compliance
Maintaining accurate and up to date customer records in our CRM while prioritizing opportunity and risk
Monitoring all data and insights associated with the health of Tilt customers and responding with both proactive and reactive plays
Serving as the 'voice of customer' within Tilt, advocating for them across multiple departments and identify trends for process and product enhancements
Constantly look for ways we can improve the customer experience and customer success practice and help to develop these improvements
Qualification
Required
Experience in a customer success or account management role and a proven track record of high customer retention and growth
Experience with leave of absence in a multistate capacity
Personable, confident, and have an empathetic way of relating; known for putting others at ease and building trust and rapport quickly
Methodology and experience in asking customers the right questions in order to uncover what truly matters to them and their business
Passion for proving value and partnering with key stakeholders on success
Naturally self-directed having the ability to manage multiple priorities while maintaining strict attention to detail: you've mastered the intersection of urgent and important
Open to jumping right into a fast-paced environment and understand that we are still figuring things out (aka - we're looking for you to help us build things!)
Comfortable using a lot of systems at once, and have the ability to learn software quickly
Thrive in an environment without a lot of structure; you're autonomous and know how to use your resources but also know when to ask for help when you need it
Fearlessly flexible, curious and comfortable dealing with ambiguity
Experience working with a startup and/or with a B2B SaaS business
Benefits
Comprehensive medical, dental, and vision benefits paid at 100% for all employees and 50% for dependents.
401k + match (100% match on the first 3%, 50% match on the next 2%)
$100 monthly to spend on “What Matters Most”
Responsible Time Off - take what you need, when you need it!
Company
myRENOSI
myRENOSI provides an at-a-glance online solution to keep nonprofit organizations in compliance with state and federal (IRS) registration and filing requirements.
Founded in 2004
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Sandra Pfau Englund
CEO
Company data provided by crunchbase