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Kitsch · 8 hours ago

Community Management Coordinator

United States

Full-time

Remote

Mid Level

KITSCH is a female-owned global accessory brand known for its positivity and high-quality products. They are seeking a Community Management Coordinator to manage social media interactions, implement campaigns, and foster community engagement while collaborating with various departments.

BeautyFashionManufacturing

Responsibilities

Manage daily interactions across all social platforms (comments, DMs, and tagged posts). Serve as the voice of Kitsch, ensuring every response is timely, thoughtful, and perfectly aligned with our brand personality and values

Plan and implement social media campaigns, providing engaging text, image, and video content that resonates with our audience

Monitor and engage with tagged content and User Generated Content (UGC) to foster a positive, inclusive community. Proactively build authentic connections with like-minded brands, creators, and industry professionals

Identify organic engagement opportunities to position Kitsch as a leader in the beauty and wellness space. Join relevant cultural conversations and capitalize on social trends and platform updates

Coordinate with Marketing, PR, Social, and Customer Experience teams to ensure seamless support, accurate messaging, and proper escalation of community issues

Track and report on online reviews, FAQs, and sentiment trends. Use community feedback and website traffic data to inform content strategy and improve the overall customer experience

Organize and manage events to boost brand awareness and strengthen relationships with journalists and industry influencers

Qualification

Community management experienceSocial media managementOnline marketing knowledgeKPI trackingBSc in MarketingVerbal communicationWriting skillsInterpersonal skillsPresentation skillsAttention to detailCritical thinkingProblem-solvingPositive attitude