National Association of Latino Healthcare Executives ยท 7 hours ago
Bereavement Program Manager
Pasadena, CA
Full-time
Onsite
Mid, Senior LevelThe National Association of Latino Healthcare Executives is seeking a Bereavement Program Manager to lead the planning, development, and oversight of bereavement programs. This role involves providing coordinated bereavement support to patients and families while ensuring compliance with relevant regulations and standards.
Health CareHospitalMedical
Responsibilities
Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members
Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives
Manages small-to-medium sized projects/programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame
Develops, analyzes, and executes less complex project/program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast
Manages project/program financials for small-to-medium size programs
Monitors project/program performance to ensure initiatives effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid
Manages project/program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program
Allocates resources, establishes schedules, and makes task assignments
Leads the work of project/program team members
Requests and coordinates internal and/ or external resources based on the alignment of team member skills and program demands
Promotes program vision and objectives with project/program team
Monitors and identifies project/program risks, issues, and trigger events by executing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate
Monitors adherence of project/program activities to policies and procedures by ensuring plans and team members follow KP, departmental, and/or business line policies and procedures
Ensures the alignment, buy-in, and coordination of diverse stakeholders by building rapport with stakeholder teams, third party vendors, and management; and clarifying accountability and authority across stakeholders
Identifies and works closely with key stakeholders
Ensures all appropriate stakeholders are represented and included
Provides insight to key stakeholders and project/program sponsors by developing goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery
Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering presentations, and providing reports to stakeholders
Assists with reviews of vendor performance levels and ensures service level agreements are met
Supports the contract negotiation process with vendors and reviews project/program invoices submitted by vendors for accuracy
Qualification
Required
Hospice-trained interdisciplinary group (IDG) member
Experience in leading the planning, development, integration, and oversight of bereavement programs
Ability to provide coordinated bereavement support to patients, families, caregivers, and partner facilities
Knowledge of federal, state, local, and The Joint Commission (TJC) regulations
Experience overseeing bereavement services in a defined service area
Leadership skills to guide interdisciplinary facilitators across various departments
Ability to ensure services align with individualized plans of care
Experience in providing pre-bereavement support and follow-up services
Collaboration skills to standardize and expand bereavement practices
Experience in developing new programs and educating staff, contractors, and volunteers
Ability to ensure effective assessment, documentation, assignment, and care coordination
Skills in identifying individuals at elevated bereavement risk
Experience maintaining accurate clinical documentation
Ability to extend bereavement services to skilled nursing and residential care settings
Participation in regional quality improvement, CAHPS, patient satisfaction, and strategic initiatives
Ability to manage small-to-medium sized projects/programs with multiple workstreams
Experience in coordinating and monitoring internal and/or external resources
Skills in monitoring project/program risks, issues, and trigger events
Ability to ensure compliance of project/program activities with relevant policies and procedures
Skills in building rapport with diverse stakeholders and ensuring alignment and buy-in
Experience in reviewing vendor performance levels and supporting contract negotiations
Company
National Association of Latino Healthcare Executives
The National Association of Latino Healthcare Executives is a hospital and healthcare organization.
Founded in 2005
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jackie Sifuentes, MBA, LSSYB
Co-Founder La Mesa Emerging Leaders Mentorship Program for Early Careerists
Company data provided by crunchbase