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Kolter Hospitality · 8 hours ago

Host

Kolter Hospitality is a company that focuses on providing excellent guest experiences in their restaurant. They are seeking a Host who will ensure guests are welcomed and seated promptly while maintaining a friendly and polite demeanor throughout their visit.

ConstructionHospitalityReal Estate

Responsibilities

Strong telephone etiquette is essential. Be polite, confident and able to help the guest with any request or know where to direct them
Take reservations using good judgement and precise timing
Acknowledge guests immediately as they walk through the door. Ask their name when applicable. Always refer to them by name
Seat guest, ladies first. Advise the server of any special requests. Tell the server the name and seat number of the host
Keep pace of the floor at a level that ensure excellent service by limiting covers
Bid the guest a friendly farewell. Remember to use their name whenever possible
Note any guest comments. If there is a complaint, notify a manager immediately. If there is a positive comment, log in comment book
Be knowledgeable of daily function sheet, in-house VIP’s, current activities, hours of operation throughout the hotel, etc
Be aware of menu items, specials of the evening and how they are prepared. General knowledge of available wines
Immediately reports in writing any maintenance or housekeeping discrepancies to management
Assist with transporting beverages from cocktail tables or the bar when seating guests in the restaurant

Qualification

Telephone etiquetteGuest service skillsReservation managementMenu knowledgePoliteness

Required

Ensure guests are welcomed to the restaurant from the time they walk through the door until the time they depart
Greet guests in a friendly, polite manner
Be prompt and reliable
Help co-workers whenever possible
Strong telephone etiquette is essential
Be polite, confident and able to help the guest with any request or know where to direct them
Take reservations using good judgement and precise timing
Acknowledge guests immediately as they walk through the door
Ask their name when applicable
Always refer to them by name
Seat guest, ladies first
Advise the server of any special requests
Tell the server the name and seat number of the host
Keep pace of the floor at a level that ensures excellent service by limiting covers
Bid the guest a friendly farewell
Remember to use their name whenever possible
Note any guest comments
Notify a manager immediately of any complaints
Log positive comments in the comment book
Be knowledgeable of daily function sheet, in-house VIP's, current activities, hours of operation throughout the hotel, etc
Be aware of menu items, specials of the evening and how they are prepared
Have general knowledge of available wines
Immediately report in writing any maintenance or housekeeping discrepancies to management
Assist with transporting beverages from cocktail tables or the bar when seating guests in the restaurant

Company

Kolter Hospitality

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Kolter Hospitality specializes in hotel management, development and acquisitions in the hospitality sector.

Funding

Current Stage
Late Stage
Company data provided by crunchbase