Compucom Staffing ยท 8 hours ago
Desktop Support Technician
Durham, NC
Full-time
Onsite
Entry, Mid Level
$18/hr - $26.40/hr
2+ years expCompucom Staffing is dedicated to supporting its employees with career guidance and reemployment assistance. They are currently seeking a qualified Desktop Support Technician to provide end-user support onsite in Durham, NC.
ConsultingDeliveryInformation TechnologyStaffing Agency
No H1B
Responsibilities
Troubleshoots, images, wipes, configures, orders, and ships out laptop computers, iPads, and mobile phones (iOS and Android)
Performs computer hardware, software, and mobile phone troubleshooting
Orders and replaces computer parts as needed
Follows and / or documents troubleshooting processes
Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software
Works well independently as well as within a team
Represents company in a professional and businesslike manner and communicates effectively with customers and associates
Qualification
Required
Minimum of 2+ years of Desktop Support and Customer Service experience
Must feel comfortable jumping in and being the first to work on a complex issue; driven to work on complex IT issues never encountered before
Shows initiative and has go-getter attitude
Exceptional technical troubleshooting skills; will need to be able to get up to speed quickly
Must be self-motivated and enjoy working in a fast-paced, ever-changing work environment
Must be comfortable with constant change; strong desire to learn; does well in fast paced environment
Windows 10 and Mac OS experience
Preferred
A+ certification is a plus but not required
ServiceNow experience not required but a plus
Experience in an enterprise environment is a plus
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom Staffing
Our mission is to provide exceptional IT talent and scalable staffing solutions that enable our clients to be more agile and productive.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase