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The Gathering Spot · 4 months ago

Community Manager - Retreat

Atlanta, GA

Full-time

Onsite

Mid Level

The Gathering Spot is seeking a Community Manager to oversee the member experience and concierge teams. The role involves ensuring high-quality customer service, coordinating member requests, and managing daily operations of the concierge team.

Hospitality

Responsibilities

Coordinates and oversees all member requests, ensuring quality service is provided

Greets and welcomes guests, conducts tours, and books reservations as needed

Works to resolve issues or problems that guests may experience

Handles special requests and accommodations

Inspects facilities to ensure compliance with applicable standards and regulations

Ensures maintenance issues are addressed in a timely manner

Analyzes financial information; plans and facilitates purchases in order to maintain a seamless guest experience

Coordinates services with outside suppliers, vendors and event planners

Assists in member billing and accounts

Assists in maintaining CRM membership profiles in accordance with standards utilizing the system functionality to stay organized, generate reports, etc

Assists in ideation, planning and execution of member events and programming based on member interests and feedback

Performs other related duties as assigned

Recruits, interviews, hires, and trains new staff for the concierge team

Oversees the daily operations and staffing of the concierge team

Handles discipline and termination of employees in accordance with club policy

Qualification

Hospitality industry knowledgeSupervisory skillsAnalytical skillsMicrosoft Office SuiteCommunication skillsInterpersonal skillsOrganizational skillsProblem-solving skillsLeadership skills

Required

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Excellent organizational skills and attention to detail

Strong analytical and problem-solving skills

Strong supervisory and leadership skills

Extensive knowledge of hospitality industry

Proficient with Microsoft Office Suite or related software