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Kuehne+Nagel · 1 day ago

Sea Logistics Customer Care Key Account Manager

Torrance, CA

Full-time

Onsite

Mid Level

$80K/yr - $100K/yr

4+ years exp

Kuehne+Nagel is a global leader in logistics, and they are seeking a Sea Logistics Customer Care Key Account Manager to enhance customer relationships and ensure operational excellence. The role involves managing post-sale customer interactions, collaborating with internal teams, and driving continuous improvement initiatives.

Transportation/Trucking/Railroad

Responsibilities

Serve as the primary point of contact for strategic accounts, building trust and driving proactive communication

Lead customer touchpoints (reviews, planning sessions) to strengthen engagement and alignment

Monitor account trends to identify risks and opportunities; support cross-selling and up-selling initiatives

Collaborate with internal teams (OCC, Sales, Trade, CCLs) to ensure operational excellence and service delivery

Manage onboarding for new accounts, maintain SOPs, and ensure compliance

Resolve service issues quickly, manage claims, and coordinate with carriers for timely solutions

Track KPIs and implement continuous improvement initiatives aligned with customer needs

Qualification

Sea LogisticsCustomer Relationship ManagementFreight ForwardingMicrosoft Office SuiteProactive MindsetSOP ManagementKPI TrackingEDI/API FamiliarityBI ToolsCommunication SkillsProblem-Solving SkillsAdaptabilityTeam Collaboration

Required

4+ years in Freight Forwarding, preferably Sea Logistics

Strong background in Sea Logistics and proven customer-facing experience

Excellent communication and relationship-building skills; proactive and solution-oriented mindset

Ability to work independently, manage competing priorities, and adapt to changing customer needs

Proficiency in Microsoft Office Suite and familiarity with EDI/API integrations and BI tools (Tableau a plus)

Preferred

Bachelor's degree in Supply Chain, Logistics, or related field preferred

Benefits

Health and welfare benefits

A 401k retirement savings plan

Tuition reimbursement

Incentive compensation for eligible roles

Company

Kuehne+Nagel

Glassdoor3.7

With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.

Founded in 1890

Schindellegi, Schwyz, CH

10001+ employees