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Baptist Health - Central Alabama · 4 months ago

Patient Financial Services Educator

Montgomery, AL

Full-time

Onsite

Mid Level

3+ years exp

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive services to the community. The Patient Financial Services Educator is responsible for designing and implementing education programs for team members, ensuring proper training and understanding of Revenue Cycle processes, and maintaining quality customer service.

Health CareHospitalTest and Measurement

Responsibilities

Design, develop, implement, and evaluate education programs for team members regarding current processes, patient accounting best practices, technology changes, and quality improvement opportunities

Coordinate orientation for all new employees within their defined area

Provide training on the various systems used within PFS and processes directly related to their role

Ensure validation of competency and skill set upon completion of training

Collaborate with Revenue Cycle leadership to ensure proper training is provided to employees

Relay material effectively and train employees to ensure understanding of Revenue Cycle processes, departmental goals, and regulatory requirements

Ensure quality customer service is provided, assist in audits and departmental goals, and complete QA for staff on an ongoing basis

Provide consistent communication to leadership regarding issues, staff development, and areas for further training

Keep up with payer and regulatory proposed and final changes to provide education and information to the department

Oversee the career ladder for eligible employees to ensure classes are correctly assigned relative to their career ladder phase

Qualification

Revenue Cycle experiencePatient Financial ServicesMS Office proficiencyRegulatory requirements knowledgeAnalytical skillsLeadership skillsCommunication skillsOrganizational skills