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Hilton Santa Barbara Beachfront Resort · 17 hours ago

Senior Event Manager - Hilton Santa Barbara Beachfront Resort

Santa Barbara, CA

Full-time

Onsite

Mid, Senior Level

$75K/yr - $82K/yr

1+ years exp

Hilton Santa Barbara Beachfront Resort is looking for its next Senior Event Manager to join the Team! In this role, you will be responsible for event documentation and coordination to ensure high-level service throughout all phases of hotel events.

Hospitality

Responsibilities

Organize, plan and prioritize your duties by developing plans and goals

Timely communication to internal and external clients via telephone, email, written documents or in person

Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations

Demonstrate knowledge of job systems, products, systems, and processes

Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts

Selling and influencing both internal and external clients

Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution

Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed

Participate in customer site inspections and assist with the sales process as necessary

Other duties as necessary based on business needs

Regular attendance

Qualification

Event management experienceHotel property management systemsCustomer relationship managementConflict resolutionDependabilityQualityProductivityTeam playerAdaptabilityCustomer focus