Atrius Health · 2 weeks ago
Patient Service Representative II- Remote- Local Massachusetts Residents Only
United States
Full-time
Remote
Mid Level
$21.78/hr - $31.11/hr
3+ years expAtrius Health is an innovative health care leader and multi-specialty group practice delivering effective care for patients in eastern Massachusetts. As a Level II Patient Service Representative, you will utilize advanced skills to assist patients with appointment management and provide exceptional customer service, while also mentoring lower-level representatives.
Health CareHealth DiagnosticsHospitalMedical
Responsibilities
Utilizes advanced skill set to perform all duties of the Patient Service Representative I and serves as resource and mentor for lower level representatives
Handles the more complex issues arising through incoming calls
Plays an expanded and advanced level role in the creation of superior access for patients
Duties include but are not limited to handling incoming patient inquiries and assisting patients in the management of appointments/care
Facilitates the work of an interdisciplinary coordinated care delivery model
Provides extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship
Ensures improved patient access through clear verbal and written communication skills
Qualification
Required
High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required
Strong interpersonal, customer service, time management, and organizational skills required
Able to communicate in a professional and appropriate manner
Preferred
A minimum of three years in a clinical or customer service setting preferred
Strong technical proficiency in Microsoft, scheduling software and electronic medical records systems (Epic or equivalent)
Strong problem solving and complex patient management skills preferred
Working knowledge of patient related documents preferred
Benefits
Up to 8% company retirement contribution
Generous Paid Time Off
10 paid holidays
Paid professional development
Company
Atrius Health
Atrius Health is a non-profit healthcare provider that offers primary and specialty healthcare services for adult and pediatric patients.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-03-04Acquired
Leadership Team
Brad Diephuis
Primary Care Physician
Craig Monsen
Chief Medical Information Officer
Recent News
2025-10-10
Company data provided by crunchbase