JCPenney · 1 month ago
IT Technician
Forest Park, GA
Full-time
Onsite
New Grad, Entry Level
$22.31/hr - $27.88/hrJCPenney is a shopping destination for diverse American families, and they are seeking an IT Technician to provide technical support for their fulfillment operation center. The role involves troubleshooting incidents, hardware installation, and ensuring minimal disruption to internal customers while adhering to operational standards.
E-CommerceFashionRetail
Responsibilities
Provide IT technical support for incidents of up to high complexity
Analyze, troubleshoot, and resolve incidents in a timely manner ensuring minimal disruption to the internal customer
Follow company IT operational standards for reporting, monitoring, troubleshooting, and documenting issues
Assess issues and recommend alternative actions for incident resolution if available
Facilitate escalation and communication with home office and/or offshore IT teams, and/or vendors, to resolve local incidents that require more advanced knowledge and skillset
Hardware installation, configuration, and maintenance of all desktops, laptops, and peripherals
Hardware installation, configuration, and maintenance of all RF and RFID equipment
Perform Bare-Metal desktop builds using Windows SCCM
Perform software installations using Windows Software Center Support Console
Understand business processes being supported in fulfillment center and the related critical applications
Interact with business customers and react accordingly to changing environments and business needs
Support the policies, practices, and methodologies of the IT organization
Participate in IT Field Operation initiatives and projects as they arise
Identify trends to proactively prevent problems and escalations
Qualification
Required
Technical Institute/Associate Degree in Computer Information Systems or related subject matter; equivalent formal training
Proficient aptitude for logical thinking and analytical processing
Strong communication skills, written and verbal
Strong partnering and teamwork skills
Customer focused
Multi-tasking
Ability to work in a fast-paced environment
Proficient knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software
Proficient knowledge of Windows operating system and networking
Proficient knowledge of Unix operating systems
Proficient knowledge of BMC Remedy ITSM software for incident, problem, work order, asset, and change management
Proven work experience or demonstrated knowledge with IT support, PC/LAN and other related hardware/software
Ability to lift </=50lbs of materials, tools, or IT related equipment
Benefits
Medical/dental/vision insurance starting on day one
Term life insurance
Paid vacation/holidays
401(k) Savings Plan with company match
Associate discount on JCPenney merchandise
Company
JCPenney
JCPenney is a chain of American mid-range department stores.
Founded in 1902
10001+ employees
H1B Sponsorship
JCPenney has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (2)
2020 (47)
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
Wells Fargo
2025-01-08Acquired
2020-12-08Post Ipo Debt· $1.5B
2020-05-26IPO
Leadership Team
Keith Melker
Chief Financial Officer
M
Marie Lacertosa
SVP, Supply Chain
Recent News
Home Textiles Today
2026-01-17
Business Wire
2026-01-16
2026-01-16
Company data provided by crunchbase