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GFL Environmental Inc. · 12 hours ago

Customer Service Representative

Newport, NC

Contract

Onsite

Entry Level

1+ years exp

GFL Environmental Inc. is one of North America’s leading waste management companies, dedicated to providing sustainable solutions for communities. The Customer Service Representative role involves delivering excellent customer service, resolving inquiries, and maintaining accurate customer records to support operations.

Environmental ConsultingGreenTechWaste Management

Responsibilities

Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web

Communicate clearly and concisely with on-the-road employees to give instructions and assistance

Answer incoming and make outgoing customer telephone calls

Receive and resolve, within established guidelines, customer questions and concerns

Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales

Track customer information and concerns and enter data into database

Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment

Maintain new account files

Work with supervisors to ensure that all missed stops and special pick ups are completed daily

Provide timely and accurate information regarding missed stops or other customer concerns

Generate call-in work orders for drivers

Download, distribute and answer all customer inquiries received via email

Take web request and process payments by phone

Process customer payments via internet and take cash payment’s as needed

Enter new subscription residential accounts into system

Run credit checks on new customers

Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled

Key all new/cancelled accounts into Tower system and verify in system

Scan all contracts into system and maintain records of them

Assist in completing the Affirmative Action log for all applicants

Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners

Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors

Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors

May provide back up assistance for Office Coordinator

Perform other duties and responsibilities as required or requested by management

Qualification

Customer serviceMicrosoft OutlookMicrosoft WordMicrosoft ExcelData entryProblem solvingOrganizational skillsCommunication skills

Required

High School Diploma or GED

One (1) to Two (2) years customer service call center experience

Ability to implement solutions to general and specific customer concerns

Ability to work in fast-paced environment, meet time deadlines and perform under pressure

Possess good organizational skills and record keeping skills

Possess ability to speak and communicate effectively with customers and employees both verbally and in writing

Proficient in Microsoft Outlook, Microsoft Word and Excel

Good problem solving ability

Excellent data entry skills

Ability to stand, sit, walk, use hands and fingers, talk and hear

Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Benefits

15 days of paid time off

4 medical plan options including an HSA with employer contribution & match program

Medical, dental, and vision coverage.

401(k) with an employer match

Paid holidays

Employee Assistance Program with free counseling services.

Company

GFL Environmental Inc.

Glassdoor3.2

GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation.

Founded in 1995

Sterling Heights, Michigan, USA

10001+ employees