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Glowbar · 15 hours ago

Georgetown Front Desk Coordinator

Washington, DC

Part-time

Onsite

Entry Level

$18/hr - $19/hr

1+ years exp

Glowbar is a skincare company dedicated to helping people feel confident in their skin through a unique facial experience. The Front Desk Coordinator will be responsible for providing exceptional customer service, guiding clients through their visits, and supporting the studio team in various operational tasks.

BeautyConsumerHealth CarePersonal HealthWellness

Responsibilities

Create a safe space for clients to navigate through our modern experience

Guide clients through check-in and retail check-out

Provide a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment

Provide clients with product knowledge and at-home routine suggestions

Email/text clients to assist in appointment booking/rebooking, follow up, and offering to answer any last-minute questions

Provide feedback to management on progress and challenges, paired with suggestions

Collaborate with estheticians on opportunities to improve the experience to better support and inform clients

Assist Management in daily studio tasks and projects

Maintain front of studio retail inventory & operating supplies on regular intervals

Enhance and uphold standards, policies & procedures through various means of communication

Assist with social media on an as-needed basis

Participate in events onsite/offsite

Qualification

Customer serviceHospitality experienceProblem solvingCommunication skillsPassion for skincareTeam playerFlexibility

Required

1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service

Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability

Full-time requires 5 days of open availability, including both weekend days

Part-time requires 3 days of open availability, including one weekend day

Weekend only requires open availability Saturday and Sunday every week

Must love hospitality and interacting with customers

Must have the ability to prioritize and multi-task within a fast-paced environment

Must be a forward-thinking problem solver with a strong work ethic who has compassion for employees and clients

Passion for beauty, skincare, learning and trying new things every day!