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Abbott · 18 hours ago

International Customer Service Operations Specialist

Lake Mary, FL

Full-time

Onsite

Mid Level

$18.65/hr - $37.35/hr

3+ years exp

Abbott is a global healthcare leader that helps people live more fully at all stages of life. The International Customer Service Operations Specialist is responsible for managing sales and customer support activities, ensuring exceptional customer experience through effective communication and resolution of inquiries. This role involves order management, customer relations, and collaboration with various stakeholders to fulfill customer needs.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

Responsibilities

Execute applicable Quality System processes, included but not limited to, Abbott Rapid Dx North America, LLC (RDNA) & Abbott Rapid Dx International Limited (RDIL)

Act as primary liaison between International or Domestic OEM customers, International Affiliates, Sales and GBS

Responsible for all facets of assigned customers including, but not limited to, order fulfillment, open order management, service issues and resolution

Develop and maintain customer relations by providing support & enhance business acumen

Review and maintain customers open orders on a daily basis to resolve customer orders with Delivery blocks, Billing blocks and Incomplete orders

Prepare all required documentation and communication for International orders to meet respective country customs requirements

Manage and process all inquiries and orders from all receipt methods

Route customer contact inquiries to appropriate resources

Follow up customer questions or concerns

Investigate, coordinate and process Credits & Return Goods Authorizations, and Debits; following reported service/product issue from stakeholders and customers

Resolve issues regarding pricing, inventory availability, payment terms, delivery or any other question regarding a customer’s order status

Stay current with any account changes, inventory requirements and order requirements

Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with exceptional customer service

Keep manager informed of all changes, issues and potential concerns of all customer accounts

Maintain customer Profile Sheets(Factsheets)

Work with supply chain personnel to ensure customer fulfillment and requirements are met

Complete customer reporting requests

Qualification

Customer service experienceBilingual in SpanishMS Word proficiencyMS Excel proficiencySAP experienceProfessional communicationDetail-orientedEffective collaborationIndependent workFast-paced adaptability