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Block Imaging · 16 hours ago

Application Administrator I

Holt, MI

Full-time

Onsite

Entry Level

3+ years exp

Block Imaging is a company focused on providing support in maintaining and improving software systems that drive business operations. The Application Administrator I will work closely with IT and business teams to ensure applications are utilized effectively and aligned with business needs, while also providing application support and security measures.

Health CareMedical Device

Growth Opportunities

Responsibilities

Test and maintain applications including patching and upgrade activities

Follow appropriate change control processes, including proactive communication to impacted user community and associated business processes

Engage with 3rd party resources, as appropriate, in the execution of support activities

Review and analyze application logs, taking appropriate action in a proactive approach

Execute monitoring, analysis, and remediation of system functions

Ensure license compliance of software applications

Provide insight and expertise in IT meetings with suggestions and advice

Participate with business stakeholders in creating user training and ongoing user testing to demonstrate application competency at a user level

Member of Application Support Team providing immediate services to Block team members, including research and documentation of customer support, determining priorities and work order completion

Member of on-call rotation for afterhours support and escalation point for 3rd party services; including monitoring of system alerts in support of proactive services

Promote and adhere to ITIL methodologies related to the intake, on-boarding, and long-term lifecycle support of IT services

Maintain SOPs/WIs related to application administration, along with documentation and maintenance of associated systems

Follow standardized processes related to the activities of application administration

Engage directly with business stakeholders in development of solutions both virtually and in-person as required

Travel to conference and Block Imaging facilities

Assure all policies and procedures are followed and safety precautions are taken to reduce the risk of injury

Once employee demonstrates competency in position, admin is required to train others in similar roles

Advise and perform other duties as assigned

Qualification

ERP SystemSalesforce CertificationData Privacy ComplianceApplication SupportITIL MethodologiesMultitaskingAttention to DetailInterpersonal SkillsOrganizational SkillsCommunication Skills