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Pella Windows & Doors of Montana · 1 week ago

Part-Time Showroom Coordinator

Orlando, FL

Part-time

Onsite

New Grad, Entry Level

0+ years exp

Pella Windows & Doors of Montana is a leading company in the window and door industry, known for its innovation and design. They are seeking a Part-Time Showroom Coordinator who will be the first point of contact for customers, providing excellent service and managing customer information in their systems.

Building Materials

Responsibilities

Displays and/or demonstrates product in Showrooms and/or consumer home shows, using samples or catalogs, emphasizing features and benefits of Pella products

Answers and accurately directs customer calls for both internal and external customers by asking leading questions and pre-qualifying. Sets proper customer expectations regarding the Retail Replacement process

Qualifies call-in and walk-in customers by using the Consumer Profile sheet to obtain detailed information to set sales appointments for Outside Sales Representatives

Inputs and maintains accurate information in lead management software (ACE & CRM)

As requested by management, captures traffic, leads and appointments. Prepares activity reports using required systems and software

Follows up with potential customer leads generated by either phone calls or walk-ins

Assists customers with requests for product service

Maintains showroom for cleanliness and neatness to ensure a favorable and hospitable setting for all customers, including but not limited to: dusting, cleaning windows, taking out garbage

Responsible for taking the appropriate action and contacting those required to resolve showroom concerns. (i.e.; product repair, electrical issues, plumbing needs, etc.)

Provides administrative support (i.e. Mailers, Calls, PQM Quoting) for Outside Sales Representatives and Management

Has a working knowledge of all integrated systems/process understanding and practices self-development via online courses and monitors MyPella for product updates. Keeps a current awareness of competitive products

Administers, verifies, and communicates accurate product or customer information by researching needs/questions with customers, Service, Project Coordinators, Outside Sales Representatives and Management

Ensure retail locations are properly manned and maintained. Willingness to travel to other showrooms for coverage if needed

Initiates office stock orders by reviewing on-hand versus suggested levels of supplies, literature, and product samples

Meets company safety requirements by keeping work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns

Supports Pella’s key imperative for customer satisfaction

Assists with showroom training for new hires from various departments within the branch

From time to time complete a sales transaction which may include handling deposits (checks/credit cards/etc)

Promotes and facilitates continuous improvement activities in the department

Qualification

Customer serviceLead management softwareMicrosoft Office SuiteCommunication skillsBasic math skillsTeam playerAttention to detailOrganizational skills

Required

Must have High School Diploma or GED

0-2 year's customer service, or general business experience preferred

Proficiency with Microsoft® Word and Windows, Excel, Outlook and PowerPoint software applications

Excellent verbal and written English language skills are required

Good public relations, public speaking, and customer service skills

Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals

Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers

Must display excellent phone and email etiquette

Must present an appropriate attitude for the situation when interacting with customers or coworkers

Must be an optimistic and positive team player

Exhibit a strong desire to learn and promote self-growth

Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion

Attention to detail is required

Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines

Must be able to develop trust, respect, and confidence of customers, coworkers and managers

Must present in a clean and neat physical appearance

Must be able to investigate issues and resolve conflict in the best interests of the business and our customers

Ability to apply commonsense understanding to carry out detailed written and oral instructions

Ability to subtract two digit numbers and to multiply and divide with 10s and 100s

Ability to perform calculations using units of money, time, measurement, etc

Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth

Ability to apply basic concepts of algebra, geometry and general business math

While performing the duties of this job, the employee is regularly required to stand; walk; use hands, type or feel; reach with hands and arms; and talk or hear

The employee is occasionally required to sit, stoop, or crouch

The employee must occasionally lift and/or move up to 10 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus