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National Trench Safety · 7 hours ago

Inside Sales Rep I - Salt Lake City

Salt Lake City, UT

Full-time

Onsite

Entry Level

1+ years exp

National Trench Safety specializes in the rental and sale of excavation safety products, providing high-quality trench safety equipment and unparalleled service. The Inside Sales Representative (ISR) will support sales and operations by responding to customer inquiries, generating sales documents, and managing communication between customers and branches.

Building MaterialConsumer GoodsManufacturingReal Estate

Responsibilities

Receives and responds to all customer inquiries, orders, and complaints

Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments

Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served

Provides customers and other Branches with any data and backup data as requested

Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues

Reports on all out-of-line conditions affecting customer satisfaction

May take after-hours calls; i.e., security, and customers, and document any complaints for resolution at some branches

May open and/or close operations facilities in some branches

Performs other duties as requested

Qualification

Customer serviceSales operationsMicrosoft OfficeSalesforce CRMEmotional IntelligenceCollaboration skillsAttention to detailAdaptability

Required

Minimum (1) One year experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, underground safety rental industry

Must have reliable transportation

Excellent communication skills verbal and written to enhance relationships with customers and team members

Quick learner, attention to detail, and adaptability skills

Excellent customer service and organization skills

Emotional Intelligence and strong collaboration skills

Basic knowledge or ability to learn Microsoft Office, Infor and Salesforce CRM

Basic knowledge of operational processes; including deliveries/pickups, commensurate with the rental industry

Benefits

Excellent medical, dental, and vision plans

401(k) retirement plan with company match and immediate vesting

Team Ownership Program (TOP) grants an annual stock award to every active full-time employee . TOP is unique for a privately held company but is offered to show how much we value our employees!

Flexible spending and health savings accounts

Basic and Voluntary life and disability insurance

Paid Time Off that is either awarded or begins to accrue on the first pay period

8 paid holidays

Birthday and Work Anniversary holidays after one year of service

Incentive bonus plans

Educational assistance