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Citi · 8 hours ago

Head Teller - Oakland Piedmont Avenue Branch

Oakland, CA

Full-time

Onsite

Entry Level

$45K/yr - $58K/yr

1+ years exp

Citi is a leading global bank, and they are seeking a Head Teller for their Oakland Piedmont Avenue Branch. The Head Teller is responsible for executing day-to-day banking activities, providing high-quality customer service, and helping the branch generate revenue through optimal solutions.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Execute daily, weekly and monthly operational tasks, inspections and correspondence with virtual branch support

Lead and mentor tellers through assigning work and providing technical guidance when needed

Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service

Perform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits, and maintaining branch vault cash

Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assets

Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed

Maintain working knowledge of client accounts as well as new and existing products and services offered

Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualification

Customer service experienceMoney handling experienceLeadership skillsProblem solving skillsTeamworkCommunication skills

Required

1 year relevant experience

Demonstrated sales and customer service experience

Money handling experience

Demonstrated leadership skills

Effective problem solving and communication skills

Ability to work well in a team oriented environment

High School diploma or equivalent

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (957)

2024 (849)

2023 (1375)

2022 (1117)

2021 (876)

2020 (901)