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New York State Education Department · 8 hours ago

Visitor Services Assistant 1, Box OCE-1554/27531

Albany, NY

Full-time

Onsite

Entry Level

$40K/yr - $50K/yr

2+ years exp

The New York State Education Department’s Office of Cultural Education is seeking a Museum Retail Store Associate (Visitor Services Assistant 1) to join the team at the New York State Museum Store. This role involves providing exceptional customer service, assisting with daily retail operations, and enhancing the visitor experience while supporting the Museum’s educational mission.

AssociationEducationGovernmentNon Profit

Responsibilities

Welcome and assist visitors and customers, providing courteous, informed service about Museum Store products and Museum offerings

Operate the point-of-sale (POS) system, process sales transactions, returns, and exchanges in accordance with cash handling procedures

Maintain accurate records of transactions and ensure the security of cash and inventory

Support inventory management, including receiving, unpacking, labeling, restocking, and organizing merchandise

Monitor stock levels and communicate restocking needs to the Director of Retail Operations

Assist with the arrangement and upkeep of merchandise displays to ensure visual appeal and alignment with Museum themes and seasonal changes

Maintain a clean, safe, and orderly retail environment; perform light cleaning and organizational duties as needed

Participate as a team member in achieving sales and service goals, maintaining a professional, cooperative work environment

Provide information about the Museum, exhibits, programs, and visitor amenities as needed

Contribute to special retail events, promotional activities, and collaborative Museum initiatives

Qualification

Customer servicePoint-of-sale (POS) systemInventory managementMerchandise displayTeam collaboration

Required

Candidates must have one year of permanent non-competitive service as a Visitor Services Assistant 1

Candidates must have two years of experience in the visitor/customer service environment in a cultural institution

College study may be substituted for up to two years of general experience based on 30 semester credit hours being equal to one year of qualifying service

Benefits

Thirteen (13) paid holidays annually.

Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days with additional years of service.

Five (5) days of paid personal leave annually.

Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C.

Annual professional leave and educational leave opportunities for eligible staff.

Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.

Family dental and vision benefits at no additional cost.

Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).

NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.

Paid Parental Leave for all employees and Paid Family Leave (M/C Only).

Public Service Loan Forgiveness (PSLF).

Eligibility for various life insurance options.