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Golden 1 Credit Union · 6 hours ago

Fraud Prevention and Risk Investigations - Sr Investigator

Sacramento, CA

Full-time

Onsite

Senior Level

$85K/yr - $87K/yr

7+ years exp

Golden 1 Credit Union is seeking a Senior Investigator for their Fraud Prevention and Risk Investigations department. The role involves independently processing high-risk functions, investigating complex fraud cases, and ensuring compliance with applicable regulations. The Senior Investigator will also be responsible for training staff and managing departmental metrics and reporting.

BankingFinanceFinancial Services

Responsibilities

Takes lead in handling complex investigations. Apply complex skills and techniques appropriate for this position to identify and mitigate fraud, including but not limited to; elder abuse, unauthorized transactional activities, falsifying loan applications, irregular IP usages, plastic card usage patterns, reports of unusual or suspicious member activity which would be in violation of BSA reporting requirements, trends that may suggest a card compromise or other fraud is underway and take steps to mitigate losses to the credit union. Compiles detailed reports on fraud cases, submits to and discusses cases with law enforcement. Refers only the most difficult issues to management

Review and recommend action in pursuit of recovery. Closely documents every phase of the review process using advanced knowledge of state/federal regulations and Visa requirements. Support the credit unions core value for financial stability, ensuring members can rely on the company’s financial strength and security by conducting investigations, reviews and analysis relating to new account openings, ongoing account monitoring and all fraud requirements mandated by federal law. Regularly communicates and interacts with members, law enforcement, branch/department personnel and merchants, to provide assistance on all fraud and dispute matters

Collect, evaluate and document all evidence obtained during an investigation for recovery or legal action

Provides documentation for legal proceedings which may include acting as a witness

Files Mandate reporting for Elder/Dependent abuse cases via SOC to appropriate counties and law enforcement

Inform management of significant concerns and provide recommendations to reduce risk and/or losses

Respond or post Investigation requests to CrimeDex, an online service network dedicated to stopping crime that may include different forms of fraud for example, missing person cases, auto theft and other forms of organized crime

Assist the BSA/Compliance department regarding Fraud and AML (FRAML) concerns, provide training/education to members, and acts as a resource for all team members regarding a variety of fraud scenarios. Assist in development and facilitation of fraud prevention and awareness for all branch and HQ staff as applicable

Assist with auditing Specialist and Investigator roles’ BSA narratives prior to submitting to BSA department

Follow current fraud trends and gather information via industry events, forums, and publications. Work with other financial institutions, law enforcement, and processors to identify and mitigate fraud in the industry with the goal to reduce losses to the credit union. Prepare daily, weekly and/or monthly reports identifying industry fraud trends, internal trending and or potential fraud activities, as requested

Research member accounts in all systems related to transaction history and item research, as required, to effectively identify and react to potential fraud. Makes decisions regarding, account closures and restrictions. Evaluate member transactions and relationship for unusual, suspicious, or high-risk activity, for potential SAR filing

Work at uncovering various internet-based cybercrimes including skimming and phishing, and respond accordingly to minimize losses, with reports to leadership, law enforcement, and notification to members as necessary

Complete courses/training related to department related certification programs with the intent to become a certified professional

Facilitate completed training courses for all Financial Investigations staff

Comply with all established internal audit, security and credit union rules, regulations and departmental procedures. Assist with the maintaining of satisfactory audits and examinations

Maintain confidentiality of documentation and communications to and from members, law enforcement, other institutions and vendors

Responds to law enforcement agencies and financial institutions requesting documentation and/or images to support investigations involving credit union losses and National Security Letters. Provides relevant testimony and expertise at criminal proceedings

Assist with Fraud and Forensic Internal Investigation as necessary

Be able to perform all duties within the department and other duties as assigned

Qualification

Fraud investigationsAnti-money launderingDispute processesRegulatory complianceCriminal Justice degreeProfessional certificationsEthicsProfessionalismEffective communicationOrganizational skillsAttention to detailTeamwork

Required

7+ years previous FRAML/Card Fraud Experience with an emphasis in the investigation and processing of deposit, loan or card fraud, dispute claims according to Visa Regulations, AML reporting and all other fraud related regulation experience, or a minimum of law enforcement experience in an investigative role

Advanced knowledge of the fraud investigations, anti-money laundering and dispute processes

Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including OFAC Sanctions, Executive Orders, FACTA, Reg. CC, Reg. E, UCC, Check 21, Bank Secrecy Act and Anti-Money Laundering laws appropriate to position

Advanced organizational skills, including the ability to prioritize daily activities and multi-task to complete assignments and assist the team

Strong attention to detail in investigating files with an emphasis on timelines and recovery

Effective oral and written communication skills, ten key, advanced PC knowledge of Windows environment, and filing logic; knowledge of Credit Union and Visa, products, services, policies, and procedures

Must be self-motivated and capable of exercising sound judgement, working both independently as well as in a team environment

Ability to effectively communicate with internal and external contacts

Strong sense of ethics and professionalism

Positive and enthusiastic personality with the ability to handle sensitive member situations in a caring/considerate manner

Preferred

Bachelor's degree in Criminal Justice or comparable field preferred or comparable years of experience in fraud prevention and risk investigations

None required with a goal of attaining at least one of the following certifications or equivalent: Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Financial Crimes Investigator (CFCI), Certified Credit Union Compliance Expert (CUCE), Certified Fraud Examiner (CFE), Bank Secrecy Act Compliance Specialist (BSACS) as well as, or Certified Anti-Money Laundering Specialist (CAMS)